Feature Requests

If you’ve got a feature request, you’ve come to the right place! Please relay your request request here, along with any additional details you think might be helpful.

This is not the spot for feedback on current features, only new plausible ideas will be considered. Please be courteous of others and upvote if you believe strongly enough in an idea!

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  1. Suppression Strike System

    Less aggressive suppression.

    We had a whole lot of email addresses marked as bad because we tried sending emails during the cloudflare outage last week (https://blog.cloudflare.com/cloudflare-outage-on-july-17-2020/). These were automated reports that didn't go to management all weekend because the email addresses were blocked.

    I suggest adding a strike feature - maybe if an email fails 3 times for certain reasons (mx records for example) then it's suppressed. Otherwise you end up with issues like this where I have to explain to my bosses why the reports didn't go out and it makes them question why we're using mailgun…

    1 vote

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    0 comments  ·  Dev Suggestion  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Thank you very much for your feedback. The fact that addresses were being suppressed for events where MX records don’t exist was due to a bug in our suppression logic. We’ve since fixed this bug and you should no longer see addresses suppressed due to missing MX records (this would be a soft bounce).

    Given this information, I’m curious if this solves your concern?

  2. Ability to remove sandbox domain

    How can I delete the sandbox domain you gave me? There is really no use for it, and the idea it comes as a default value for any analytics or log data is pretty frustrating from a user experience view

    2 votes

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    0 comments  ·  Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Automatically warm up new domains

    Mailgun should have the option to automatically warm up a domain if needed,
    similar to what you have for dedicated IP warm up.

    3 votes

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    0 comments  ·  Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Search suppressions list by email domain

    PLEASE allow us to search the suppressions list by email domain, not just specific email. Our use of the product means that we often have multiple users from a single domain that we send email to. If something goes wrong with their email server, and they end up suppressed, removing them is a real pain. The customer has to provide us with every possible email that was suppressed, and we have to search them all one by one. I REALLY wish I could just search by domain instead.

    4 votes

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    1 comment  ·  New Idea  ·  Flag idea as inappropriate…  ·  Admin →
  5. Adding flag for cc or bcc on event hooks

    Event hooks when there is a CC or BCC recipient, you can not tell which is which, other than comparing it is not the "to" field. Would be good to add cc or bcc

    1 vote

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    0 comments  ·  Dev Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unique open webhook

    It would be great to add a webhook for unique opens.

    3 votes

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    0 comments  ·  Dev Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  7. Minimum invoice amount

    I received an invoice of $1 and was surprised Mailgun makes a profit out of this after all costs of administration and support. A client of mine received an invoice of $0.80.

    Sure you can do better than this!

    I don't mind that you turned the Free plan into a Flex subscription. But the way you do it is a heavy workload of bookkeeping and administration.

    Other than that, I love the product.

    3 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  8. Additional security controls by API Key or Tags

    It would be good to have security rights of the logs visible to our developers. So developer 1 may look after certain clients, developer 2 looks after other clients. Can we limit in any way them just seeing logs relating to their clients? Whether that be using a different API Key when we send, or tagging these emails. Thanks for your help, we are always looking to expose the least data possible for what people need in their role.
    There developers would both have emails sent from 1 domain to give more background. Peoples names and email addresses are personal…

    2 votes

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    0 comments  ·  New Idea  ·  Flag idea as inappropriate…  ·  Admin →
  9. Pay in advance and keep a balance

    It would be awesome to prepay into my account. For example be able to pay $20 and keep that balance to pay from. I would think that you would rather that over micropayments too.

    2 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  10. UX bug - update Payment Method

    RE: Updating Payment Method

    Re: Address section
    Only 'Billing address (line 1)' is available

    This is weird.. it makes you feel like the form is incomplete and updating credit card wont work - which it didn't - took three attempts before my updated credit card would save.

    Suggest you do a UX run through.

    6 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  11. roles

    I added someone to my account as a developer. They are able to see the billing information which I don't like. They cannot change it but they can still the credit card information. Only Admins and the Owner should be allowed to see the Billing info.

    Thanks.

    2 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add tool-tips to icon-based UI controls

    Please add tool-tips to some of the more non-obvious icon-only buttons (e.g., circular-arrow-with-dashed-lines)

    4 votes

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    4 comments  ·  Dev Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  13. Prepaid account

    Could you integrate the prepayment? Indeed, my bank charges a fee for each monthly payment (which is higher than the invoice itself because my usage is low). If I could credit an account in advance it would be more convenient!

    2 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  14. All overview statistics in the same graph

    Have in the overview page all the statistics "Total, Engagement and Dropped" in the same graph with the statistics in absolute value and in percentage. This would provide a global view of the statistics.

    1 vote

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    0 comments  ·  Dev Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  15. email invoice

    Is there anyway to get the Mailgun invoices sent via email? This would be helpful when paying the bill.

    4 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add ability to describe IP Whiltelist entry

    Currently, when you add an IP to the IP Whitelist, there isn't a way to add a description. The result is just a list of IPs. It would be great to add a description to an IP (for example: "Azure functions") so that we know what IPs are there and why.

    1 vote

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    0 comments  ·  Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Mailgun for WordPress Support

    Hi - Are you still supporting the Mailgun for WordPress plugin? It seems to be working but hasn't been updated in a long time.

    2 votes

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    0 comments  ·  External Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Wildcard searches

    Your searching and filtering options suck.

    I need "like" filtering. I shouldn't have to have the exact email address, especially when trying to find a suppressed email address or just in the logs.

    4 votes

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    0 comments  ·  Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Improve onboarding process

    I feel like Mailgun used to be way easier to set up. I had to search for a while to find the SMTP credentials to use in Rails, because the help documentation is out of date and there are like 4 different settings pages. The empty state of a domain (when you haven't sent email yet) should have the 1 line of code (with credentials prefilled) to copy and paste into your application. Also I couldn't figure out how to log in on documentation.mailgun.org, the "log in" link just sends me to mailgun.org where i already have a valid session.

    1 vote

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    0 comments  ·  New Idea  ·  Flag idea as inappropriate…  ·  Admin →
  20. Make “Suppressions” columns user-orderable

    The “Suppressions” tab is mainly useful for seeing your most recent bounces, unsubscribes, etc. – and yet the only way to view it is alphabetically, by recipient address. I cannot think of any context where you would want to order suppressions by recipient address; that is the only column there which it doesn’t make sense to order by.

    The most logical ordering would be by date, descending. Especially with bounces, ordering by description (to get all 5.1.1’s, for example) would also make sense; but you can’t change the ordering at all.

    Even when you try to use the workaround of…

    2 votes

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    0 comments  ·  Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
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