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General Feedback

What do you think of our email service? This is the spot for good, bad, or neutral feedback about our main product.
You can also leave feedback on specific features like Inbound Routing, Message Event Logs, or Email Analytics.
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19 results found

  1. 6 votes

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    under review  ·  1 comment  ·  Regions  ·  Admin →
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  2. 1 vote

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    0 comments  ·  Domains  ·  Admin →
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  3. update the email from mailgun to include the company the user was removed from.

    When an admin is removed from a Mailgun account, Mailgun sends out a confirmation email regarding this, but it would be helpful to include the company name on that email for cases where you manage multiple Mailgun accounts.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  4. include:mailgun.org takes three DNS-lookups for your customers

    Your SPF-setup include:mailgun.org takes three DNS-lookups for your customers.

    I don't think this is professional enough. Ten DNS-look-ups is their maximum.

    See:
    https://www.mailhardener.com/tools/spf-validator?domain=mailgun.org

    3 votes

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    0 comments  ·  SMTP  ·  Admin →
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  5. Missing Essentials for Template Editor

    The visual template editor really needs some attention.
    The editor itself works fine, but everything that is not in the editor window itself severely lacks functionality and quality of life.
    Especially two points really set us back with trying to use the mailgun templates.

    1. When setting up a new templates there are options to set Subject from and reply-to adresses. Unfortunately these values are NOT EDITABLE, instead the support told me I would need to delete and completely re-create my template to change them.

    2. Which leads to point two, duplicating or reusing a template is impossible, there is no way…

    4 votes

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    0 comments  ·  Domains  ·  Admin →
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  6. Login Session Length

    Could you please change to a standard email/password form on one page and, allow for longer sessions?

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  7. 1 vote

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    0 comments  ·  Domains  ·  Admin →
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  8. More Verbose Error When Creating Route

    Customer had failures when trying to create a route, and the only message in the failure was "Failed to create route". They would like more verbose error messages that would help them identify the issue.

    3 votes

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    0 comments  ·  Routes  ·  Admin →
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  9. The CSFR token has expired

    error "The CSFR token has expired"

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  10. Fix application and contact forms: no addresses qualify as valid business address

    I can't contact you or sign up for your service because your forms reject both my AOL and Gmail business email address - saying they aren't valid business addresses. My AOL business email address has been active for 20 years! I live in the US. What is a qualified email address to you?

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  11. Allow user invites during free trial

    If a business person makes an account and wants to give access to a tech person, it's needlessly frictionful and probably bad for security that the free trial prevents user invites and encourages sharing login credentials.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  12. Search in Account Security

    Implement a way to search for users within the Account Security page, to make removing access or verifying access easier.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  13. 1 vote

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    0 comments  ·  Regions  ·  Admin →
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  14. Provide More Verbose Response When Attempting to use SAML SSO on non Scale Plans

    If a plan was on Scale and used SAML SSO, then downgraded to a lower plan while SAML was enabled, attempting to log into Mailgun via SAML returns a 500 error. This can be confusing to customers who are not aware that SAML SSO is exclusive to Scale plan

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  15. include smtp client's ip address

    when sending (smtp) & receiving (Receiving Route) via Mailgun, within the same domain, the smtp client's ip address is not included in the POST parameters.
    It would be very helpful if we could captre that ip address

    3 votes

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    0 comments  ·  Routes  ·  Admin →
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  16. Create a route action to reject incoming emails (ie do not even process them)

    Currently, the stop() action merely stops all subsequent routes. The email that matches the conditions is still processed (and therefore charged). As such, a potential attacker (say a determined competitor) can inflict a huge bill on a mailgun domain by sending a large amount of emails to that domain.

    My suggestion is to have an action that will ignore a sender / sending domain entirely and refuse to accept some emails with the action.

    9 votes

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    0 comments  ·  Routes  ·  Admin →
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  17. The final failed retry event for a no MX message should have permanent severity.

    When a message is sent to a domain without an MX record (498), mailgun attempts to send the message for up to 8 hours. Each attempt will be recorded as a failed event with severity = "temporary". The reason is set to "generic" for each attempt except the final attempt which is set to "old".

    This final attempt failure event should have severity = "permanent" so you can use the Permanent Failure webhook to observe this dropped message.

    Currently, you must also use the Temporary Failure webhook and inspect the reason property to see if the temporary failure is effectively…

    6 votes

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    0 comments  ·  Webhooks  ·  Admin →
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  18. Get stats by SMTP credentials

    Hello,

    I think it would be interesting (from a stats perspective) if you can provide another API endpoint to get the current stats by domain and credentials.

    An example:

    Imagine the domain.com has 3 SMTP login:
    - postmaster@domain.com
    - newsletter@domain.com
    - autoresponse@domain.com

    Now we can get stats from domain.com (so we can get the domain has sent 300 messages), but we don't know if we have sent these messages using the autoresponse@domain.com account or using newsletter@domain.com or any other account that we can create.

    If you can consider this new feature I think will be nice from a Stats and…

    28 votes

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    under review  ·  2 comments  ·  SMTP  ·  Admin →
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  19. Unsubscribe page for users (Mailing Lists)

    Make a template editing unsubscribe page (use this template in the mailing lists). Suggest using the editing unsubscribe page for use in various languages ​​(e.g. Russian, French, German, etc.), similar to the design of the main site, and more.

    27 votes

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