With the introduction of the the Flex plan and the elimination of the free plan the "Inbound Routing" feature is no longer available for the entry level plan.

This broke a major use case for Mailgun as routes are an essential feature even for low mail volume accounts.

$35 to acquire mail routing is just infeasible when you only use 200 e-mails per month.

Mailgun needs to somehow allow Flex plan users to either have a pay-per-use for routing or make it available outright. Otherwise you are saying you do not really need these low volume customers.

We send our branch's orders via email, Wee had a group that had an terminated employee in it. It wiped out mail to 5 branches in Houston. It would be great if I got an email /report when that happens. When we send invoices 2k + it would help greatly if I could see the bounces . That would be much better than doing a verification on a monthly basis .

Can you change to yearly billing?

The templates should have their own subject in order to customize it due to languange differences

We would like to be allowed to exclude the Sender header when not using multiple from addresses in the From header per RFC 5322 section 3.6.2

the table of domains with the statistics should also have a time filter, at least month filter. It shows by default current month only.
As there is no other way to get all domain statistics (domain with highest sending rate) then this feature would be really helpful.

add the option to whitelist, not just remove, bounced messages, since there's no option to avoid messages to a correct address that got a bounce to finishing in the suppression list

I would like a $5/month plan that gives me 30 day or longer log retention and email retention, perhaps with a limit of 100 emails/day or something small like that.

Why don't you include Google Cloud DNS in your "Common providers" list? Also, Google Cloud DNS rejects the pic._domainkey.mg hostname.

Each month I manually export lists under suppression, such as, bounces and unsubscribes. However, it exports an entire list instead of being able to select a date range so I can grab the most current. Also, once exported the date is in a strange forward so nearly impossible to sort quickly.

Currently we need to provide a subject using the subject API/SDK option. When using templates, the email content is spread across your project and there's no single source of truth.

Just like the body field, the subject should accept Handlebars syntax, e.g. "Welcome, {{name}}"

In the documentation it states the template version with the initial tag is used if its not specified as a parameter. If so then what does set active do? No where in the documentation does it clearly explain this.

Hi, it will be great if you will add back the ability to open the template in a new tab. since sometimes we need to update the template and its much easier to remember which one you already update.

In message template creation, allow side-by-side view of Editor panel and Preview panel.

In the support section of mailgun, when raising a ticket you have one of the smallest message box's I've seen in a while, and its also not even resizable.

So raising a ticket is quite frustrating as the message box is so small? Why isn't it bigger, or at least resizable (or both) like on most sites? This applies to the reply option to tickets as well.

keep getting this error
5.7.26 Unauthenticated email from mailgun.org is not accepted due to 5.7.26 domain's DMARC policy.

Our email is relayed through mailgun using the account postmaster@domain.com. The ‘on behalf’ for @domain.com is fine.

One or two users need to send from @domainsupport.com. Those have the ‘on behalf’ problem.

Both domains are verified.

Is there a way to have the on-behalf work for domainsupport.com under the configuration authenticating as postmaster@domain.com?

If we could control the 'on behalf' across one of the two domains that would be beneficial.