With the introduction of the the Flex plan and the elimination of the free plan the "Inbound Routing" feature is no longer available for the entry level plan.

This broke a major use case for Mailgun as routes are an essential feature even for low mail volume accounts.

$35 to acquire mail routing is just infeasible when you only use 200 e-mails per month.

Mailgun needs to somehow allow Flex plan users to either have a pay-per-use for routing or make it available outright. Otherwise you are saying you do not really need these low volume customers.

There is no button to manually retry a payment when failed (as in, if the card payment was declined for any reason that might have been fixed/cleared by the bank).

I accidentally entered wrong email at the registration and now I cant change it

You should give option of debit card along with credit card, not everyone has a credit card.

The templates should have their own subject in order to customize it due to languange differences

We send our branch's orders via email, Wee had a group that had an terminated employee in it. It wiped out mail to 5 branches in Houston. It would be great if I got an email /report when that happens. When we send invoices 2k + it would help greatly if I could see the bounces . That would be much better than doing a verification on a monthly basis .

Can you change to yearly billing?

There can only be one SPF records for any domain, and it's quite common to have multiple includes in one record. The domain verification for the SPF record should be savvy enough to parse the record for the v=spf1, linclude:mailgun.org, and ~all elements seperately so it can verify an SPF record with multiple includes.

We would like to be allowed to exclude the Sender header when not using multiple from addresses in the From header per RFC 5322 section 3.6.2

Entering a template for the first time and the save button is disabled, but do not see a message as to why it is

the table of domains with the statistics should also have a time filter, at least month filter. It shows by default current month only.
As there is no other way to get all domain statistics (domain with highest sending rate) then this feature would be really helpful.

add the option to whitelist, not just remove, bounced messages, since there's no option to avoid messages to a correct address that got a bounce to finishing in the suppression list

I would like a $5/month plan that gives me 30 day or longer log retention and email retention, perhaps with a limit of 100 emails/day or something small like that.

Why don't you include Google Cloud DNS in your "Common providers" list? Also, Google Cloud DNS rejects the pic._domainkey.mg hostname.

Each month I manually export lists under suppression, such as, bounces and unsubscribes. However, it exports an entire list instead of being able to select a date range so I can grab the most current. Also, once exported the date is in a strange forward so nearly impossible to sort quickly.

Currently we need to provide a subject using the subject API/SDK option. When using templates, the email content is spread across your project and there's no single source of truth.

Just like the body field, the subject should accept Handlebars syntax, e.g. "Welcome, {{name}}"

In the documentation it states the template version with the initial tag is used if its not specified as a parameter. If so then what does set active do? No where in the documentation does it clearly explain this.

Hi, it will be great if you will add back the ability to open the template in a new tab. since sometimes we need to update the template and its much easier to remember which one you already update.