With the introduction of the the Flex plan and the elimination of the free plan the "Inbound Routing" feature is no longer available for the entry level plan.

This broke a major use case for Mailgun as routes are an essential feature even for low mail volume accounts.

$35 to acquire mail routing is just infeasible when you only use 200 e-mails per month.

Mailgun needs to somehow allow Flex plan users to either have a pay-per-use for routing or make it available outright. Otherwise you are saying you do not really need these low volume customers.

Being able to track opens and clicks and consume that data via the Analytics dashboard is awesome. However, most emails that we send out contain multiple links - e.g. for account activation, homepage, featured blog post, social links, etc.

I would like to be able to have analytics on a per-link basis. Mailchimp allows this, see https://i.imgur.com/2iIocrv.png.

Option to have multiple API keys, for example: client 1 has the API key exposed, we now have to roll this key, and update all clients using it.

Whereas, if we had multiple keys, we'd only need to roll and update that one client using the key.

Please add tool-tips to some of the more non-obvious icon-only buttons (e.g., circular-arrow-with-dashed-lines)

I would like to export data from the "Logs" screen.

RE: Updating Payment Method

Re: Address section
Only 'Billing address (line 1)' is available

This is weird.. it makes you feel like the form is incomplete and updating credit card wont work - which it didn't - took three attempts before my updated credit card would save.

Suggest you do a UX run through.

Currently, Send Time Optimization is only supported for emails sent to a single recipient. This makes the feature essentially unusable to us due to volume. We would like to see STO support for batched sending.

Hi, we want to use our BRAND new printers with mailgun, but we cannot, because the printer manufcaturerers all have a character count limit on SMTP passwords and mailgun forces long passwords, see the problem? :P Thanks in adnvacnendansxdas6t34ui87på

Let me click on the bounces to drill in and see which domains are bouncing my emails. As it is, if an email isn't received by a recipient who expected it, there's no way for me to do anything but see something was dropped.

Every time I login, it requires a 2-factor auth code.
Can we set it so it doesn't ask us the code each and every time we login? I login daily and it drives me insane!
Instead, it could ask us for it once every 30 days or only when signing in on a new browser?

PLEASE allow us to search the suppressions list by email domain, not just specific email. Our use of the product means that we often have multiple users from a single domain that we send email to. If something goes wrong with their email server, and they end up suppressed, removing them is a real pain. The customer has to provide us with every possible email that was suppressed, and we have to search them all one by one. I REALLY wish I could just search by domain instead.

On the Sending > Logs page, the default fields are consistently reset regardless of what changes you make. My team does not need to see the defaults, and must change these settings every time they load a new page. Please make an option for those choices to be sticky, or to allow users to set default values for their shown fields on the Logs page

i want to be able to download analyics logs please.

I hate how batch emails requires a different style of template variables: %recipient.message% versus the standard handlebars style: {{ recipient.message }}

There's no way to filter out forwarded emails in logs

There is a way to create multiple logins for the same Mailgun account but we can't reuse an existing account. The error message is:

Error: Unable to invite user. User already exists

We need a way to manage multiple accounts under the same email, not having this is a total nightmare :\ We have this in Stripe, Twilio, SendGrid, Mailchimp, etc ...

There is no way I will ask my clients to forward me the "passcode" everytime I need to login on my client's account.

It's not easy to see how I can send an email template to a mailing list. This should be a straightforward thing to do

GETting a template should include the active version tag. Otherwise I have to track versions/ tags myself, or make several requests to find out the tag.

At the moment the raw MIME data is kept only for 3 days which does not help the business process where we have to resend an email which is older than 3 days. So please keep the raw MIME data for 30 days inline with logs. This will help to resend failed messages and for data analysis.