With the introduction of the the Flex plan and the elimination of the free plan the "Inbound Routing" feature is no longer available for the entry level plan.

This broke a major use case for Mailgun as routes are an essential feature even for low mail volume accounts.

$35 to acquire mail routing is just infeasible when you only use 200 e-mails per month.

Mailgun needs to somehow allow Flex plan users to either have a pay-per-use for routing or make it available outright. Otherwise you are saying you do not really need these low volume customers.

There is currently not any support for credit card payments that have an extra factor of authentication (specifically VISA 3D Secure Authentication, in this case).
Stripe provides documentation on how to add this support within their integration: https://stripe.com/docs/payments/3d-secure

The payment option. Please add PayPal or more currency available. With my CC if i pay $1 USD because my CC is in GBP i will pay additonal tax of 15 GBP, so don t make sense for us to pay the invoice. So, add additional currency and payments methods. Thank you.

Option to have multiple API keys, for example: client 1 has the API key exposed, we now have to roll this key, and update all clients using it.

Whereas, if we had multiple keys, we'd only need to roll and update that one client using the key.

Being able to track opens and clicks and consume that data via the Analytics dashboard is awesome. However, most emails that we send out contain multiple links - e.g. for account activation, homepage, featured blog post, social links, etc.

I would like to be able to have analytics on a per-link basis. Mailchimp allows this, see https://i.imgur.com/2iIocrv.png.

I didn't mind so much that you removed the free tier even though that's why I tried and have used mailgun over past years. Flex plan removing the pay as you go validation service is a dealbreaker for me though and now has me exploring Sendgrid, Amazon SES and on-premise solutions for replacing this feature.

Hi, we want to use our BRAND new printers with mailgun, but we cannot, because the printer manufcaturerers all have a character count limit on SMTP passwords and mailgun forces long passwords, see the problem? :P Thanks in adnvacnendansxdas6t34ui87på

Let me click on the bounces to drill in and see which domains are bouncing my emails. As it is, if an email isn't received by a recipient who expected it, there's no way for me to do anything but see something was dropped.

SMTP credential password is too long. Most systems do not allow password that is this long.

I would like to export data from the "Logs" screen.

On the Sending > Logs page, the default fields are consistently reset regardless of what changes you make. My team does not need to see the defaults, and must change these settings every time they load a new page. Please make an option for those choices to be sticky, or to allow users to set default values for their shown fields on the Logs page

I received an invoice of $1 and was surprised Mailgun makes a profit out of this after all costs of administration and support. A client of mine received an invoice of $0.80.

Sure you can do better than this!

I don't mind that you turned the Free plan into a Flex subscription. But the way you do it is a heavy workload of bookkeeping and administration.

Other than that, I love the product.

Please add tool-tips to some of the more non-obvious icon-only buttons (e.g., circular-arrow-with-dashed-lines)

Increase the max number of authorized recipients allowed to 10 or 20 when using a sandbox domain.

We have a large team (~20 devs) that uses the sandbox domains for testing, and it's difficult to have to swap out users every time. Sometimes they all need the ability to test in parallel. Increasing the max number of authorized recipients to 20 would alleviate our issues.

Have in the overview page all the statistics "Total, Engagement and Dropped" in the same graph with the statistics in absolute value and in percentage. This would provide a global view of the statistics.

Currently, when you add an IP to the IP Whitelist, there isn't a way to add a description. The result is just a list of IPs. It would be great to add a description to an IP (for example: "Azure functions") so that we know what IPs are there and why.

Hi - Are you still supporting the Mailgun for WordPress plugin? It seems to be working but hasn't been updated in a long time.