I use Mailgun for transactional emails for a ton of domains. There was 1 domain that recently caused an issue where a ton of spam submissions started being sent through one of the forms on a website. The account lock could have easily been avoided if there was some type of email notification system in place.

This issue with 1 domain caused Mailgun to block our account, and then triggered a series of requirements to get the account unblocked:

1 - Reset your Mailgun account password that you use to login to the control panel. This one is fine and easy.

2 - Enable 2 Factor Authentication for users. This is another item that is relatively easy to get setup.

3 - Reset your Mailgun API key.

4 - Reset your SMTP credentials for each domain on the account.

Requirements 3 & 4 are extremely time-consuming, especially when you are managing a ton of domains.

So - it would be extremely helpful to have some type of email notification system in place where IF there is a domain in your account that starts to show a significant increase in deliveries (like 5,000% in my example), then send the account owner an email so they can look into the issue.

I signed up for a free account in early January. I got an email from Sam saying to post feedback in here even if it is negative. So far overall it's a good service except for this problem. Initially I hesitated to complain about this because I have a free account but if I were to convert to a paid account this problem might inhibit me from doing so and instead find a different provider.

Here's the problem. I have some wordpress sites and I integrated mailgun as the smtp sender for either contact forms or registered site users. I created some routes which use both gmail and yahoo email addresses. Without fail every time the email to yahoo is dropped with this error message:

Retry limit reached. Dropped: postmaster@mydomain.com → user@yahoo.com 'Email from mydomain.com contact form' Server response: 421 4.7.0 [TSS04] Messages from 104.130.122.30 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html

I put in a ticket about this and the reply said that that the error means that "The error that you are seeing is ESP throttling, and this occurs whenever the recipient's email service provider (ESP) has received a large number of emails from a specific IP in a short amount of time. Due to this, they will not accept messages for a certain period of time (usually an hour) until they have processed all the emails from the original batch sent. ".

I googled the error and that is in fact the generic meaning of the error. However in this case yahoo specifically altered the error message to say: "temporarily deferred due to user complaints "

Over time emails to yahoo are never delivered due to this error. I don't believe the problem here is ESP throttling, it's due to a bad reputation on this ip address caused by a user presumably at mailgun which affects everyone using this shared ip address. I googled how to fix this and it seems that it's incredibly difficult to solve with yahoo and the owner of the ip address has to deal with it.

I hope that someone at Mailgun can look into this and fix it. Right now my sites don't generate enough money to pay for a dedicated ip. So if it can't be fixed I am going to have find another vendor. Thank you.