Feature Requests
If you’ve got a feature request, you’ve come to the right place! Please relay your request request here, along with any additional details you think might be helpful.
This is not the spot for feedback on current features, only new plausible ideas will be considered. Please be courteous of others and upvote if you believe strongly enough in an idea!
94 results found
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Grant Users Access to Subaccounts
We would like the ability to grant non-admin users on the parent account the ability to access subaccounts. This would prevent us from having to grant admin access on the parent account or creating multiple users. For example, when creating an analyst user, there could be a checkbox that asks if they have access to the subaccounts. If we check yes, then we could be given the option to say which subaccounts and what user role they have on the subaccounts.
2 votes -
Remove suppressions using CSV
We currently have a list of specific email addresses that need to be cleared from our suppression list. While I see the option to upload a CSV file to add contacts to suppressions, I do not see an equivalent CSV upload option for removing a specific list of suppressed addresses.
Since deleting them manually page-by-page across hundreds of contacts in the UI is not practical, and using the "Remove All" option would wipe out legitimate hard bounces and spam complaints we need to retain.
2 votes -
The ability to change the timezone shown in the logs
Our business is based in the UK and logs are in US timezone. A lot of our emails are triggered from make.com and the logs for that are in UK time. It is a pain to try to match up times in different timezones.
1 vote -
Import HTML templates into Mailgun in Visual Builder
Description: To be able to import a template in HTML format to be able to be edited into the Visual Builder, to allow our Business units (without HTML knowledge) to maintain the templates. It will support the migration of templates from another editor into Mailgun.
1 vote -
Global / Local Parameters Stored Centrally in Mailgun
Description: Store reusable values (e.g. "Liebe Grüße, Ihr BILLA Team", or company's website) once and reference them from multiple templates. Updating the value should automatically affect all templates that use it.
1 vote -
Custom Handlebars Helper Registration
Description: Register custom helper functions such as Handlebars.registerHelper(...) to perform reusable transformations and business logic inside templates.
Example: Handlebars.registerHelper('loud', function (aString) {
return aString.toUpperCase()
})1 vote -
Reusable Components / Shared Template Sections
Description: Create a footer, header, copyright section, sign-off, etc. once and reuse it across multiple templates. When the component is updated, all templates should automatically inherit the change. This will allow us to create components (or building blocks) that would need to be maintained only once but reuse in multiple templates.
1 vote -
Using your own created templates as a template itself in the builder
Expand the ability to copy templates into completely new templates to also make templates show up in the template builder as base version like the currently built in templates
1 vote -
Copy pasting of Template parts or creating your own elements
Regarding Templates.
It would be nice if you could create your own elements which you could reuse and copy into different new templates.
As an example footers with the contact details of your company which you would put on every single email. As it stands you would have to redo those elements hundreds of times if you have a lot of different templates.1 vote -
EU Region wrong log timestamps
I am on the EU region, yet my logs still are in US times... bit of an oversight and I would appreciate it if you could address this. Thanks.
1 vote -
Request for Mailgun to Properly Handle Multiple href-Style Attributes
Currently Mailgun rewrites the first href-like attribute it finds (such as data-cke-saved-href) instead of the actual visible href. This is causing inconsistent tracking behavior in certain HTML structures generated by editors like CKEditor.
Feature Request: Improve Mailgun link rewriting logic to properly handle anchor tags containing multiple href-related attributes.
1 vote -
Disabling of Region within the Mailgun account
Due to GDPR, our account must run exclusively in EU. However, I have experienced a couple of bugs in which when I log in, I sign up in US region (even though I changed my default region to EU). For this reason, we would like to have the option to disable a region to ensure all the users in our instance are logged in to the right region.
1 vote -
Easier on the borders in Dark Mode
The borders around elements in dark mode are far too bright and make it visually confusion. Try removing borders from things that don't need it, like the content boxes. Then lighten the borders on other interface elements like the header and sidebar. See attached screenshot. Much easier on the eyes, right?
1 voteTeam agrees we will get an update into next sprint. Thank you!
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Webhook URL provisioning based on filter expressions (e.g. tags)
Currently limited webhooks can be created at the account or domain level and can only be limited to unique urls per event types.
It would be very useful if different webhook urls can be configured based on additional filter expressions like tags or some other parameter. The Analytics Logs API allows filtering on several parameters and for customers moving away from that to using webhooks this feature would add value.
1 vote -
GCP Marketplace Onboarding Experience
Upon subscribing to a Mailgun plan via the GCP Marketplace, we were not provided with clear instructions on how to complete the onboarding process on the Mailgun platform. Guidance on the next steps following subscription activation would greatly improve the customer experience.
** Support Accessibility:
Although our subscription includes phone-based support, we have been unable to access this benefit. Currently, our only option is to submit support cases online, which appears to follow the same process as free-tier users without a defined response SLA. This has made it challenging to get timely assistance with our requests.** Suggestion:
A smoother…1 vote -
Add Usage Alerts for Validation Activity
Title: Add Usage Alerts for Validation Activity
Description:
Sudden disruptions due to Validation Usage limits impact transactional emails and business operations. Please add alerts/notifications when Validation Usage approaches a threshold, similar to Custom Message Limits, so teams can act proactively and avoid service interruptions.1 vote -
UI tooltip to advise that verified records are from initial domain verificatoin.
Display tooltip in the UI showing that verified DNS records are going to be based on the records present in the DNS at the time the domain was verified.
2 votes -
2 votes
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Add Plan Based Message Limit Notifications without needing to add a custom message limit
This suggestion is to proactively alert users when certain sending limit checkpoints are reached in order to prevent unexpected overages.
2 votes -
Multiple admins for free accounts
The ability to add multiple admins to free accounts.
5 votesWe will be including Free and Basic plans for access to user management thereby allowing for addition of multiple user on the account.
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