Feature Requests
If you’ve got a feature request, you’ve come to the right place! Please relay your request request here, along with any additional details you think might be helpful.
This is not the spot for feedback on current features, only new plausible ideas will be considered. Please be courteous of others and upvote if you believe strongly enough in an idea!
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Payments
There is no make a payment button to try to pay when our account is suspended. It's not too hard to put a button.
2 votes -
Upgrade issue
There seems to be an issue to upgrade using latest firefox. See attached screenshot.
My OS is a Fedora 36, Firefox 101.1 vote -
Always show the add domain button - redirect to payment page if user hasn't paid.
On the desktop app - when you skip adding payment options, the add domain button doesn't show anywhere and the documentation says to add a domain, press the green button (which is assuming you've added payment). Now when I go to account options > payment there is a message in small print that says "All you need to do is add a card. This allows you to create custom domains and send to anyone." I think it would be much better UX to have the green domain button always show and redirect to this payment page if you haven't paid…
1 vote -
Account is disabled
The payment was due and the account was disabled. In india we have the issues with card payments. Now, its been paid with different card, Still the account is showing as inactive.
5 votes -
billing &databoard
I think the databoard &billing has error , we didn't send so much emails every day from 20th Apr. but your data-board show we sent 4-5K each day. actually we only send 1.5-2K each day!
1 vote -
SMTP
can you give me access to send it again?
SMTP username and password to send.
I accidentally deleted it in the code.2 votes -
Help
Im being billed but not yet using? Theres no answers on the Q&A and it's not letting me start a ticket
1 vote -
I have successfully paid but my account is still locked
I have successfully paid but my account is still locked
1 vote -
I need Flex.
Hi there, I used in the past FLEX plan as I do not need 50000 emails / month. Is it possible to downgrade plan to FLEX?
1 vote -
ihkjnk
oioijijoi
1 vote -
don't disable accounts without warning.
how did my account get disabled? I just set up my account never sent an email.
1 vote -
Get a proper customer support staff
Hello?? Is anyone going to get back to me? You charged my credit card and disappeared.
1 vote -
Make Customer support easier
Make getting a hold of you much easier.
1 vote -
give us a way to unsubscribe
Unsubscribe! Tony Avery- USA Tech Agency.
1 vote -
Wake up your support team
your support sucks
2 votes -
stop being shady and deceitful
how about an honest pricing model. Look at Sendgrid. No games. No lies. No confusion.
Wow you people are the worst1 vote -
invoices
Where can I see my paid invoices?
1 vote -
Payment gateway Limitation
You should allow the user to upgrade the plan using other payment methods also, specially for indian people. i am not able to upgrade my account because i have a visa debit card and your payment gateway declining my card.
I am stuck here now! do you have another means to make payment ?? like any indian payment gateway or paypal ? etc..5 votes -
Invoice in Poland
Can you change a prefix vat number from "CZ" to "PL". My company is located in Poland.
1 vote -
Fix VAT saving problem
Unable to insert VAT. Says saved but ui shows -> None
1 vote
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