With the introduction of the the Flex plan and the elimination of the free plan the "Inbound Routing" feature is no longer available for the entry level plan.

This broke a major use case for Mailgun as routes are an essential feature even for low mail volume accounts.

$35 to acquire mail routing is just infeasible when you only use 200 e-mails per month.

Mailgun needs to somehow allow Flex plan users to either have a pay-per-use for routing or make it available outright. Otherwise you are saying you do not really need these low volume customers.

RE: Updating Payment Method

Re: Address section
Only 'Billing address (line 1)' is available

This is weird.. it makes you feel like the form is incomplete and updating credit card wont work - which it didn't - took three attempts before my updated credit card would save.

Suggest you do a UX run through.

Is there anyway to get the Mailgun invoices sent via email? This would be helpful when paying the bill.

Expose basic billing stats, specially validation usage, via the api.

Add place where users can pay due invoices, have to wait for the customer support is an overkill

Every time I hit save when entering Billing address (Chrome browser) it states updating, finishes, but doesn't actually change the billing address on the Account settings page.

I want to update my billing address and primary billing contact in the setting, I submitted the form and it has message replied that contact updated but
it didnt update.

Hello,
I'd like to suggest a feature request..
I did not found a report that list to me the amount of emails that were send by domain. Every month I need to get that amount to charge my customers, it would be very helpful to us.
Thanks!

Give new users clear indications of how the limiting works, moved to mailgun for transactional business system and got limited without warning, lost business critical email system because of poor Mailgun support

Each month the system emails me an invoice. We prepay for our service, and I would like to see what my remaining account balance is in the email so that I do not have to login and navigate the Mailgun web site to get it.

Is there a way to view total messages sent by domain for a specific time period (last invoice would be most helpful, but custom date ranges are fine, too). I can go domain-by-domain and gather this information, but cannot find a report/tool that gives this to me in one look.

The Sending>Domains lists the current month's data only.

Can I have a plan to pay for one year at a time?

I do not have a credit card, so I would like to be able to add money to some prepaid balance on my Mailgun account. When going above the free amount of emails per month, it would take money from the prepaid balance until it is empty.

I would prefer to pay with iDeal ( https://en.wikipedia.org/wiki/IDEAL ) or with PayPal.

Fix billing credit card page. The fact it is waiting for a zip code is far from obvious. Then, once past that tripping point and a new card is submitted, the page doesn't show the new card number. So was it accepted or not?

My primary email is not receiving. I'd like to change it, but without confirming the one used to create the account, apparently it is impossible to change it.

We want to place a billing limit per month. Don't see that option

I think you need a pay now option, because my card was having an issue and, after I fixed it, I was no able to quickly restablish my service

Should have a button to reprocess the failed payment after we update the payment method and then reactive the account. Now we need to create a ticket and wait :(

Feature to enable/disable stop sending email when limit is reached, so that our card not get charged accidentally.

Hi is there a way to change the monthly limit to daily limit of 200 / day.

Like it was before in your previous iteration.

I ran into software glitch, and that exhausted my monthly quota. If wouldn't have been if it was daily.

I am using your service for non profit organization, but I am not really a paying customer.

But some advice would help.

Thanks