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Ability to customize the Unsubscribe Page

When we click on the unsubscribe link on the email. Mailgun takes us to a standard page with no styles or design. We need an ability to customize the templates of that page or atleast enhance that page to look a bit better.
When end clients click on our emails to unsubscribe & land on this rudimentary page, it does not look nice at all.

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Pratha Patkar shared this idea  ·   ·  Report…  ·  Admin →
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under review  ·  AdminTravis Walton (Product Manager, Mailgun) responded  · 

The best path forward might be to offer a landing page with available HTML editor so that you can style your own unsubscribe page. Would an account level landing page work? As opposed to per sending domain? That would probably simplify implementation.


As to the resubscribe option we would have to devise a tag that could be used on the page to allow recipient to resubscribe if they mistakenly went through unsub process.


Let me know what you think.

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  • Pratha Patkar commented  ·   ·  Report

    Hello Travis,

    This makes sense and would definitely be very helpful to have an ability to customize the html for unsubscribe

    Ideally this page should be per domain as we can have domains for Europe, Asia and other regions setup and each have thier own template and language.
    But for now, account level customization would also be helpful.

    Thanks,

  • John Lohr commented  ·   ·  Report

    Is there a particular reason that this was declined? I feel like the original poster's idea for this was a good idea. Currently, our work around was to give admins the ability to resubscribe a user using the API documentation that I linked to, but this could be abused if not monitored closely.

  • John Lohr commented  ·   ·  Report

    This is absolutely needed and has been in the list for a long time.

  • Alan Tran commented  ·   ·  Report

    Wow recommended 5 years ago, yikes

  • Edward Bonthrone commented  ·   ·  Report

    Of course there must be way! Loads of my members email me to tell me they want to be emailed and get alerts again. Is there any solution/shortcode to add to email? Thanks.

  • Anonymous commented  ·   ·  Report

    I'd also like to see this feature added +1

  • Philip Meese commented  ·   ·  Report

    This feature is long overdue

  • Zdena Kmochová commented  ·   ·  Report

    I would also like to see this. I have some people that want to resubscribe and canť.

  • Simon commented  ·   ·  Report

    The %unsubscribe_url% tag can be used to create a link to the Mailgun unsubscribe page, but once a user has unsubscribed they can't resubscribe themselves later. They might have unsubscribed in error, or changed their mind, but there's no way for them to opt back in themselves.

    Ideally you'd have a "Manage my subscription" page that could be linked to via a tag like the %unsubscribe_url% tag, where a user can either unsubscribe or resubscribe themselves.

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