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General Feedback

What do you think of our email service? This is the spot for good, bad, or neutral feedback about our main product.
You can also leave feedback on specific features like Inbound Routing, Message Event Logs, or Email Analytics.
If you have feedback that you believe requires an immediate response, don’t post here. Submit a support ticket or email help@mailgun.com. Feel free to interact with other users if you agree, disagree, or found a solution to their feedback.

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5 results found

  1. 6 votes

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    under review  ·  1 comment  ·  Regions  ·  Admin →
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  2. include:mailgun.org takes three DNS-lookups for your customers

    Your SPF-setup include:mailgun.org takes three DNS-lookups for your customers.

    I don't think this is professional enough. Ten DNS-look-ups is their maximum.

    See:
    https://www.mailhardener.com/tools/spf-validator?domain=mailgun.org

    3 votes

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    0 comments  ·  SMTP  ·  Admin →
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  3. More Verbose Error When Creating Route

    Customer had failures when trying to create a route, and the only message in the failure was "Failed to create route". They would like more verbose error messages that would help them identify the issue.

    3 votes

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    0 comments  ·  Routes  ·  Admin →
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  4. update the email from mailgun to include the company the user was removed from.

    When an admin is removed from a Mailgun account, Mailgun sends out a confirmation email regarding this, but it would be helpful to include the company name on that email for cases where you manage multiple Mailgun accounts.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  5. Provide More Verbose Response When Attempting to use SAML SSO on non Scale Plans

    If a plan was on Scale and used SAML SSO, then downgraded to a lower plan while SAML was enabled, attempting to log into Mailgun via SAML returns a 500 error. This can be confusing to customers who are not aware that SAML SSO is exclusive to Scale plan

    1 vote

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    0 comments  ·  Security  ·  Admin →
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