General Feedback

What do you think of our email service? This is the spot for good, bad, or neutral feedback about our main product.
You can also leave feedback on specific features like Inbound Routing, Message Event Logs, or Email Analytics.
If you have feedback that you believe requires an immediate response, don’t post here. Submit a support ticket or email help@mailgun.com. Feel free to interact with other users if you agree, disagree, or found a solution to their feedback.

Please be courteous of others and upvote if you believe strongly enough in an idea!

  1. Fix email tracking with SSL websites

    Using email tracking with SSL website prevents user to perform the action with Google Chrome.
    If you use SSL with HSTS, it triggers big warning in Chrome when the user click on the link http://cl.ly/image/0A373O2r3539

    Email tracking in mailgun is performed by replacing links in email by a custom subdomain setup in the admin panel, ie email.domain.com which as to be configured as a CNAME for mailgun.org.

    Chrome will try to access httpS://email.domain.com which will fail because the underlying server is mailgun.org and not domain.com's server.

    Proposed Solution:
    Instead of pointing email.domain.com => mailgun.org, configure your server for https://email.domain.com and…

    135 votes
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    23 comments  ·  Analytics  ·  Flag idea as inappropriate…  ·  Admin →
  2. Specify reply-to for everyone mailing list

    I would like to be able to specify a reply-to address when a mailing list is set to everyone. Currently it is overwritten to the mailing list address.

    51 votes
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    12 comments  ·  Mailing Lists  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all,

    Based on some feedback I’ve received so far on the latest update, I’m going to put this idea back into “planned.” It seems there are use cases that the change we rolled out does not solve for. Ideally, to solve these other use cases, we would have a “reply-to” option on the list itself in our control panel where you can set it to “mailing list address” or “author”. Would this functionality work for those where the reply-to header does not solve for?

  3. implement a test api key

    In Mailgun you should be able to use a test api key to experiment with Mailgun's API. No mail should be sent, but webhooks should trigger normally and you should be able to generate synthetic bounces and complaints without impacting your reputation.

    This also lets the developer to setup a development environment that is similar to the production environment without the risk of sending any mails by misstake.

    38 votes
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    4 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add an md5 hash to the attachment object in the API

    I would like to save myself from having download an attachment if I already have a matching file stored locally.

    Our organisation sends out alot of product brochure that are mostly all identical.

    Rather than download this attachment in our application, I would use the copy I have on hand. Saving alot of bandwidth/server load

    28 votes
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    2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mailing List Recipient Search

    The search feature WITHIN a mailing list only seems to search on full fields. Would be nice to type "RO..." and get roy, ******, ronaldo, etc. in the search.

    25 votes
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    4 comments  ·  Mailing Lists  ·  Flag idea as inappropriate…  ·  Admin →
  6. Prevent duplicate emails to same recipient

    We had a bug on our end that sent the same message to the same recipient thousands of times—resulting in thousands of spam reports while we were oblivious until months later.

    While there are things we could do on our end to improve quality control and ops, etc., it would be amazing if Mailgun could provide a duplicate detection feature. I'm imagining saving a hash of content for sent messages, and catching any time we repeat the content to any recipient. A repeat could be prevent, or an alert sent, or both.

    22 votes
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    4 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  7. Let me pay extra to get > 30 days log retention

    We would like to pay you guys real money to have the option to extend our log retention...there have been many cases where we need more than 30 days, and we dont want to setup webhook or anything external...your UI is perfectly good!

    ...you like money right

    22 votes
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    4 comments  ·  Logs  ·  Flag idea as inappropriate…  ·  Admin →
  8. Get stats by SMTP credentials

    Hello,

    I think it would be interesting (from a stats perspective) if you can provide another API endpoint to get the current stats by domain and credentials.

    An example:

    Imagine the domain.com has 3 SMTP login:
    - postmaster@domain.com
    - newsletter@domain.com
    - autoresponse@domain.com

    Now we can get stats from domain.com (so we can get the domain has sent 300 messages), but we don't know if we have sent these messages using the autoresponse@domain.com account or using newsletter@domain.com or any other account that we can create.

    If you can consider this new feature I think will be nice from a Stats and…

    21 votes
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    0 comments  ·  SMTP  ·  Flag idea as inappropriate…  ·  Admin →
  9. Search Bounces by domain name

    Would like the option to search all bounces by domain name. We have had issues with a couple of our member firms where most emails in their companies bounced back and they have whitelisted us, but we have to remove them from the bounce list to be able to resend the emails when this happens. We have to individually search by each email address with the way it is currently setup and would rather search for everyone on that domain.

    20 votes
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    3 comments  ·  Domains  ·  Flag idea as inappropriate…  ·  Admin →
  10. Email me when one of my domains falls out of verification

    If something happens to my DNS records and the domain gets un-verified, I need to know about it. Because of the 300 daily messages allowed on unverified domains, I have time to fix the problem before being cut off completely, but only if I *KNOW* about it!

    Maybe this isn't common, but it's happened to me more than once now. Sometimes it's an issue with my DNS provider. Sometimes an included SPF record changes, causing the "too many DNS lookups" error.

    I get an email if you automatically verify one of my domains, so why not also one when you…

    17 votes
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    5 comments  ·  Domains  ·  Flag idea as inappropriate…  ·  Admin →
  11. I would like to be able to delete all bounces for a specified domain so I can clear bounces caused by receiver server failure.

    currently the bounce API only allows me to retrieve 1000 at a time, so the scripting I implemented on my end is error prone and can require multiple runs. It would also be nice to be able to search bounces by domain rather than by email.

    17 votes
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    1 comment  ·  Domains  ·  Flag idea as inappropriate…  ·  Admin →
  12. Unsubscribe page for users (Mailing Lists)

    Make a template editing unsubscribe page (use this template in the mailing lists). Suggest using the editing unsubscribe page for use in various languages ​​(e.g. Russian, French, German, etc.), similar to the design of the main site, and more.

    17 votes
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    7 comments  ·  Mailing Lists  ·  Flag idea as inappropriate…  ·  Admin →
  13. Support IDN domains; Domains with Unicode characters

    Please add support for International Domain Names.

    16 votes
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    3 comments  ·  Domains  ·  Flag idea as inappropriate…  ·  Admin →
  14. Revert recent change regarding 400 Bad Request on non-working email addresses

    Mailgun provides an excellent service. However, a recent change was made to the API: 400 Bad Request is returned if the address is not valid.

    The validation is a deep check that is not commonly performed (in my experience), including checking the domain for a MX record and effective TLD names (using https://publicsuffix.org/list/effective_tld_names.dat).

    The issue with this is

    1) There are no clear distinction between an invalid API request and invalid content. E.g. you get a 400 bad request if a required parameter is missing and if the email address is invalid

    - Currently the documentation states: "Bad Request…

    14 votes
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    3 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add bounce and complaint route actions

    https://documentation.mailgun.com/api-routes.html#actions

    It could be usefull for testing/debuging bounces or complaints.

    14 votes
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    3 comments  ·  Routes  ·  Flag idea as inappropriate…  ·  Admin →
  16. Suppressions Tab, should be able to sort by Recipient, Date/Time and Details

    Hello, I think it would be a great option if you allowed us to sort the bounces, complaints and unsubscribes by date/time and details as well as by recipient.

    14 votes
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    6 comments  ·  Analytics  ·  Flag idea as inappropriate…  ·  Admin →
  17. View the log file as a table I can copy to Excel

    I am missing the option to export a log-list from the Mailgun Control Panel.
    I suggest you create a table view that show this data, like an Excel table, showing columns like; email address, error code, error-message.

    12 votes
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    1 comment  ·  Logs  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow option to move tracking pixel on long messages

    Gmail crops emails longer than 102 kb and does not load the images below them unless a user explicitly clicks on them. In some of their apps, the option to view the entire message doesn't even exist. This means the tracking pixel never loads and the open isn't recorded. The API should have an option to prepend the tracking pixel to the message rather than append it so that the open is recorded.

    11 votes
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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  19. Enable MailGun Api to send email with multiple BCC email addresses only.

    It's a common scenario when you want to send an email and have a list of recipients which for business purpose needs to be in BCC.

    Currently the error which comes from the MailGun Api is "'Bad Request - 'to' parameter is missing' error."

    Here are some StackOverflow threads about this
    * http://stackoverflow.com/questions/28503099/how-to-send-mail-only-to-bcc-with-mailgun-php-api
    * http://stackoverflow.com/questions/34400386/do-i-have-to-specify-a-to-recipient

    11 votes
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    3 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  20. Accept attachments encoded as Base64 strings in the "/messages" API endpoint

    It might be helpful for some users if the "/messages" API endpoint would accept attachments as Base64-encoded strings, with a name and content-type described somehow.

    11 votes
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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
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