Feature Requests

If you’ve got a feature request, you’ve come to the right place! Please relay your request request here, along with any additional details you think might be helpful.

This is not the spot for feedback on current features, only new plausible ideas will be considered. Please be courteous of others and upvote if you believe strongly enough in an idea!

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  1. Search suppressions list by email domain

    PLEASE allow us to search the suppressions list by email domain, not just specific email. Our use of the product means that we often have multiple users from a single domain that we send email to. If something goes wrong with their email server, and they end up suppressed, removing them is a real pain. The customer has to provide us with every possible email that was suppressed, and we have to search them all one by one. I REALLY wish I could just search by domain instead.

    3 votes
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    1 comment  ·  New Idea  ·  Flag idea as inappropriate…  ·  Admin →
  2. Improve onboarding process

    I feel like Mailgun used to be way easier to set up. I had to search for a while to find the SMTP credentials to use in Rails, because the help documentation is out of date and there are like 4 different settings pages. The empty state of a domain (when you haven't sent email yet) should have the 1 line of code (with credentials prefilled) to copy and paste into your application. Also I couldn't figure out how to log in on documentation.mailgun.org, the "log in" link just sends me to mailgun.org where i already have a valid session.

    1 vote
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    0 comments  ·  New Idea  ·  Flag idea as inappropriate…  ·  Admin →
  3. Change domain name after creation

    Please allow us to change the domain name after creation to avoid adding a new one and going through the whole process of fixing our records again!!!!

    1 vote
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    0 comments  ·  Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Chinese characters not rendered properly in Log Quick View

    Chinese characters not rendered correctly in Log Quick View.

    In Quick View, the content of mail sent is rendered directly for us to view which is very convenient. However, Chinese characters (and supposedly other Unicode characters) are not rendered correctly but as squire boxes.

    Looks like a font selection issue when rendering mail snapshot in mailgun's backend server.

    It would be much more helpful for people using Unicode characters like Japanese/Chinese/Korean...etc.

    2 votes
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    0 comments  ·  Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Status

    You should have a table similar to the log table but with a mail record per line. The number of records on the table will equal total mail sent and you can see the last known status of the mail there.

    This will help alot when you want to know the current status of the mail.

    1 vote
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    0 comments  ·  Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Let me pay my debts!!

    Add place where users can pay due invoices, have to wait for the customer support is an overkill

    7 votes
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  7. Not possible to change email address in User details?

    The email address at our company account is josef.vinduska@beck.cz - who no longer works here, so I'd like to replace it with mine: michal.koci@beck.cz - it does not seem to be possible.

    1 vote
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    0 comments  ·  Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Total sent and Billing amount by domain

    Can we get total emails send by domain?
    And how much is it costing, so I can charge the right amount to each specific client?

    1 vote
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  9. Heat map

    A heat map provides a visual representation of how a reader checks out email.

    Heat maps provide a colored overlay of the content with spots that indicate where readers click. The red spots in the heat map show where reader spent most of the time or made a click and are called “hot spots.” Areas that are void of color are considered “cold spots.”

    Heat maps provide valuable information to businesses. Here are a few things you can learn from a heat map:

    Reader behavior
    A heat map shows you how readers view your website or email. Using this information…

    1 vote
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    0 comments  ·  Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Tiny invoicing annoyance

    Lots of tiny invoices are creating a paperwork pain as they all need to be downloaded and added to company accounts / VAT return. Can we just purchase some credits on block?

    1 vote
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  11. Unique open webhook

    It would be great to add a webhook for unique opens.

    2 votes
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    0 comments  ·  Dev Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  12. 2020 billing changes are driving me to another platform

    I do not yet have anywhere near the need for the foundation plan, with my monthly billing coming in at less than half the cost. However, you pulled the access to routes back when you changed all the structures. Kind of messed up to take features away that previously worked. Anyhow, instead of planning to grow my businesses within mailgun, I will need to move to another platform instead once one more route is needed (the existing one's continued to work thankfully). It definitely leaves a bad taste in my mouth though; having invested time into working within your platform,…

    1 vote
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  13. pause or disable domain

    How I can disable one of domain. Then again enable again.

    1 vote
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    0 comments  ·  Dev Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  14. Adding clipboard(copy) icon to each domain

    I think there is a need to make copying the domain a lot easier by adding a copy functionality(like click board icon) to that page. Most newbies just get the URL instead of the domain itself. Thank you

    1 vote
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    0 comments  ·  Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
  15. IP Whitelist usage very unclear

    Please explain the IP Whitelist feature. Not clear how it should be used. Just our server's IP? Documentation is very unclear.

    1 vote
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    0 comments  ·  Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Manage multiple accounts with the same email

    There is a way to create multiple logins for the same Mailgun account but we can't reuse an existing account. The error message is:

    Error: Unable to invite user. User already exists

    We need a way to manage multiple accounts under the same email, not having this is a total nightmare :\ We have this in Stripe, Twilio, SendGrid, Mailchimp, etc ...

    There is no way I will ask my clients to forward me the "passcode" everytime I need to login on my client's account.

    71 votes
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    24 comments  ·  Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →

    Hey y’all,

    I hear you on the frustrations here. Unfortunately just about everything account related is tied back to user who created the account and their email address, which is currently a unique mapping across Mailgun, so it’ll take a bit of work to allow this functionality.

    Until we’re able get this implemented, the workaround I use is plus addressing. For example, cfarmer+account1@mailgun.com and cfarmer+account2@mailgun.com allows me to essentially create multiple accounts using the same email (activation and notification emails will be delivered to cfarmer@mailgun.com). The majority of the major Mailbox Providers (Gmail and MSFT included) support this.

  17. Ability to remove sandbox domain

    How can I delete the sandbox domain you gave me? There is really no use for it, and the idea it comes as a default value for any analytics or log data is pretty frustrating from a user experience view

    1 vote
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    0 comments  ·  Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Quick way to see bad sent emails.

    Hello,

    It would be good to have all the bounces (temporary and permanent fails) as a clickable link. I'm only interested in the emails which don't get delivered properly and it's a pain to go into the logs and apply three different filters to see the 'bad' emails.

    Screenshot of what could be the link:
    https://prnt.sc/slki3k

    Thanks,

    Steve

    1 vote
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    0 comments  ·  Dev Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  19. email invoice

    Is there anyway to get the Mailgun invoices sent via email? This would be helpful when paying the bill.

    3 votes
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  20. Send Time Optimization support for batched sending

    Currently, Send Time Optimization is only supported for emails sent to a single recipient. This makes the feature essentially unusable to us due to volume. We would like to see STO support for batched sending.

    2 votes
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    0 comments  ·  Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
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