Hi there, I used in the past FLEX plan as I do not need 50000 emails / month. Is it possible to downgrade plan to FLEX?

Hi,
I just noticed that in the 'account security' page of an account it always state 'Two factor auth' as "[!!] Disabled", also for accounts that do have 2FA enabled (and you can see the green 2FA icon in the overview, so there it is ok, it is just in the account-details page)

I feel that I am missing functionality to store personal "Log-views".. Say that I wanted to quickly see all recent failures, I would create a log view for that... Or different case would be to follow specific recipients over time for various reasons and that would have been quite a lot easier with a predefined log view under Sending-> Logs -> Log views

Please provide phone number to contact
you are not responding to our email

oioijijoi

Hello,

We would like to have the information regarding the final recipient of a email. This is the support ticket in which we discussed the issue: https://app.mailgun.com/app/support/view/2105078

Thank you,
Stefan

how did my account get disabled? I just set up my account never sent an email.

Hello, can you please remove my domain. Someone has parked it somewhere on this service, please - domain: orderc-me.su

Click tracking was working before, but now suddenly it stopped working and giving ssl error. I try changing hostname as well but didn't help, I have disabled DNS Proxy as well.

At this moment I have disabled click tracking feature, let me know once it get fixed, so I can enable it. thanks!!

When rolling private API key, the popover is affixed to the bottom of the div, it should be the inverse, it renders it unreadable

I found a problem adding a new domain.
There is no "Add New Domain" button on the screen as attached captured

Do I need to configure something to add a new domain ?

Thank you,
Flo

Hello Why was our bookstore.mn domain

Why is your IP address bouncing my emails? I have a qualified clean list?
Thanks

need help but impossible to find

Hello?? Is anyone going to get back to me? You charged my credit card and disappeared.

Our organization has multiple domains, it would be nice if there was a universal search where I could enter an email address and it would search across all domains for the logs or for suppressions. I have spent the last 5 minutes trying to find a blocked email and i don't know which domain it's blocked on. According to your system it's not blocked, and according to ours, it is.

While it is possible to use HTTPS as the protocol for tracking/unsubscribe/etc links in emails, and if a link happens to be HTTP it will be redirected to the HTTPS protocol, this is not the case for the root domain (i.e. going to http://email.my.domain.com which is the tracking domain configured).

Compliance and automated network scan reports often will only look at the root of a given domain, and not redirecting to HTTPS can lead to a negative score for that aspect, thus we'd like even the root domain to redirect to the configured protocol.

We are receiving increasing number of complaints from out customers that they do not receive emails. We can find their emails in the list of unsubscribed, but the clients claim that they have not unsubscribed.

While using a form with POST provides some protection from bots / crawlers scanning the emails, it does not guarantee that only a human can unsubscribe. By using CAPTCHA, the user will be asked for valid input before the email is unsubscribed.

I cannot go onto the logs page

I keep getting error Failed to fetch logs. undefined is not an object (evaluating 'e.body') and then it redirects me to the login page.

I tried this on Firefox and Safari.

This domain has been disabled. You won't be able to send messages from this domain until this is resolved.