Feature Requests
If you’ve got a feature request, you’ve come to the right place! Please relay your request request here, along with any additional details you think might be helpful.
This is not the spot for feedback on current features, only new plausible ideas will be considered. Please be courteous of others and upvote if you believe strongly enough in an idea!
117 results found
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Use https protocol instead http in tracking url
Now we have troubles with removing our domain from blacklist because of using non-secure protocol in tracking pixel: http:email.ourdomain.com/bla-bla-bla. Your system doesn't provide ability to use https now, but it would be very useful to provide it
12 votesHello,
Just to provide closure here - Mailgun does support secured tracking links. We offer an industry first certificate hosting on our side that does not require complex and costly CDN management. Reach out to our support team for assistance.
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Disable click tracking on specific links
It would be great to add the ability to disable click tracking only for some specific links in an email.
In know that you can disable click tracking for all links in an email, but I couldn't find anything about doing it only for a specific link.
28 votesHi all,
I'm happy to announce that we've added the ability to disable click-tracking (URL rewriting) on specific links.
You can disable click tracking for a specific link by including the html attribute disable-tracking=true in the html tag of the link. e.g. <a href="http://mailgun.com" disable-tracking=true>Mailgun</a>
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Enhance DMARC By Adding the Authenticated Received Chain (ARC) Protocol
Mailgun should enhance their mail engine MTA to use the Authenticated Received Chain (ARC) protocol with all inbound and forwarded messages that go through Mailgun.
There are 2 situations where this will help. When evaluating inbound emails and the DMARC policy of the sending domain is checked and fails or when Mailgun receives an email sent to a mailing list that, in turn, sends the message to all mailing list members.
For both these scenarios, if a DMARC check is done and the original sending party has a policy of quarantine or reject, it is possible for these valid emails…
34 votesHi folks,
We have released support for ARC. We now evaluate DKIM/SPF and add signed ARC headers if messages are forwarded using our Routes (inbound emails), as well as messages that are sent to or are replied to on a mailing list.
Please let our support team know if you encounter any issues with this release!
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Campaigns || Search Filter
Under campaign section, search text should not be case sensitive.
For example If we search for tag name "data" then it is showing no results found.
If i am searching with "Data", results are displaying.1 vote -
Ability to create a "Never Suppress" list
Create the ability to have a list of email addresses that MailGun will continue to attempt delivery too, even if it receives a bounceback. This is a compliance feature that will ensure delivery to an archival address. (SendGrid currently has a Never Suppress list.)
2 votesHi there,
Mailgun has the ability to add a domain or an email address to a Suppressions whitelist.
Check out our API documentation here: https://documentation.mailgun.com/en/latest/api-suppressions.html#view-all-whitelist-records
You can also access the suppressions whitelist in the Mailgun dashboard by heading to Sending > Domains, click on the preferred domain, then click on Suppressions > Whitelists.
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Add "limited user role" for Mailgun account
Mailgun currently has the ability to add additional admin users to an account. It would be really useful to also allow the addition of users with a more limited role, for example only being able to view the logs.
14 votesMailgun now offers role-based access control.
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Validate CNAME is in place if tracking is turned on.
Currently it is possible to turn on tracking even if your CNAME for email.mailgun.org is not in place, this leads to all links in emails sent out breaking. Would it be possible to check the CNAME is in place (as you currently check this under "Domains" when tracking is turned on and not allow it to be turned on if the CNAME is not in place?
3 votesHello,
This feature has been implemented in our dashboard.Josh
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paid support option
Please add a paid support option that speeds up ticket requests, or allows chat. Having to wait 24 - 48 hours is really hard to work with in cases where you need support. If your IP is in a blacklist, and you have emails going out for the next 48 hours, imagine how many emails will fail and have to be resent.
2 votesHello,
We now have Scale plans which feature chat and phone support for faster access to support.Best,
Josh -
Automatically warm up new Dedicated IP's
When a new dedicated IP is assigned to a domain, Mailgun should have the option to automatically 'warm' the IP.
If the user selects this option, the IP should be used to send 10000 the first day, 11000 the second, etc until warmed. Currently there is no way to restrict the number of emails sent via the IP.8 votes -
Add Option to set Daily Limit on emails sent
In the past, having experienced a site being hacked and then auto-sending email, we have found our monthly limit being exhausted before having chance to firefight the situation. Ideally we'd like to set a self-imposed daily limit on what we can send so we don't find all our credit used up before we have chance to fix any problems.
14 votesWe now offer the ability to set an account wide limit that will notify you when you cross 50% and 75% of the defined threshold before imposing a limit on your account. See the custom message limit setting under Account Settings.
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Offer chat support again.
Chat support used to be available on the mailgun site. It was very useful and made mailgun outstanding. Please bring it back.
23 votesHello,
Chat support is now available with our new Scale plans (or higher).Best,
Josh -
Disable click tracking on a message basis
Click tracking URLs are ugly and scary for the users if they appear in text only messages. It would be better to disable click tracking on those cases, using a X-Mailgun-Tracking: false header so we can control it via SMTP deliveries.
1 vote -
9 votes
You can now set a custom message limit in the account settings page of the Mailgun dashboard.
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Allow the CNAME for a domain to be modified via the API.
It would be very nice to be able to update the email.domain.com CNAME to something else via the API for the domain. Right now it is possible to do via opening a ticket, but having an API for doing that would mean we could take care of it ourselves and not bug your (amazingly helpful and prompt) support engineers.
2 votesYou can now update the tracking CNAME in the Mailgun dashboard.
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Display existent but inaccurate DNS records
Steps to reproduce:
- Set up a new domain
- Add all records, but leave a character out of the middle of the DKIM entry
Expected:
Mailgun confirms that the record exists but indicates that it's wrong. This could mean showing the inaccurate value or just displaying a message that the right record is there but is the wrong value.
Actual:
Mailgun displays an error on the record and "--" as the current value. This is a false clue that looks like the problem is that somehow the record itself isn't getting through.
See support ticket #209728 for specifics. This also shows…
1 voteThe dashboard now displays the inaccurate DNS record and a better error message in this situation.
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Time frame based log search
Searching the log when only time of event is known is very clumsy because the log cannot be filtered with time. Going through pages works with small amounts of log but as there is lots of log then it gets really time taking process. Even worse if you have to repeat the process later on.
Add options to filter the log by begin and end time.
19 votesHello,
This week, we released several improvements to our logs feature. You can now select a date/time range and adjust the order (ascending/descening) of the results.
More improvements are launching for this page over the next few weeks, let me know what else you think we can do on this page to make it more useful for you.
Josh
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Add monetary limit on the amount of messages that can be processed per day/hour/month
I asked Mailgun's customer support and they said this feature is not yet supported. This is very useful so we can limit our cost per day/hour/month when using Mailgun. Please add this feature asap.
27 votesYou can now set custom message limits in the Account Settings page of the Mailgun dashboard to manage your spend.
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Ability to view message in Log entries
Add an HTML view of the sent message to Log entries. This would allow administrators (and other stakeholders, when multiple user support becomes available) to review messages as they were sent as needed.
This is a common task for my clients on Postmark to perform and Postmark gives them a view to do this. Similar to Mailgun, Postmark retains only the last 45 days of entries (Mailgun is 30). These time ranges are sufficient for responding to most inquiries that administrators and support staff receive as to who received (or didn't receive) what message when and what did it look…
4 votesHello,
This week, we released new improvements to our logs page. You can now see the rendered HTML view when you go to the “view details” tab of the message.Messages can be shown for a total of 3 days after they’ve been sent via Mailgun.
Josh
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Export Suppression, Bounces, Unsubscribes and Logs
It would be beneficial to be able to push a button in the control panel that would allow the export of data into a csv file.
Also, for the Suppressions tab we would like for you to provide the total amount of recipients on the list.
And we would like for you to allow the option to select all recipients on the Suppressions list and delete all of them, instead of deleting one by one.
99 votesWe have recently deployed enhancements to our dashboard that allows for exports from the suppression & mailing lists.
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Allow different selector for DKIM
Stripe currently uses Mailgun to send transactional emails from the stripe.com domain, and we also use UserVoice (who also uses Mailgun) to send support email from the stripe.com domain. We've long wanted to have UserVoice send DKIM-signed email, and they've recently made some changes on their end to allow this by creating a stripe.com domain under their Mailgun account. However, Mailgun's use of a single, constant DKIM selector (s=mg) prevents us from providing a separate DNS entry that matches the UserVoice stripe.com DKIM key.
Is there any chance that we (or UserVoice) could specify a different selector to allow us…
3 votesThis has been implemented. You can now override the DKIM selector value in the API/dashboard.
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