Feature Requests

If you’ve got a feature request, you’ve come to the right place! Please relay your request request here, along with any additional details you think might be helpful.

This is not the spot for feedback on current features, only new plausible ideas will be considered. Please be courteous of others and upvote if you believe strongly enough in an idea!

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  1. Individually identify the hyperlinks in an email design to track which are being used

    The click tracking data currently provided provided appears to roll up click activity in an email to the URL level. For example, if an email contains a text link in body copy and a button image...and both are hyperlinked to the same target URL you cannot distinguish which one of the two links a user used when a click is recorded.

    Being able to do this would provide insight to designers, helping them compare layouts for optimized response performance.

    2 votes
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    0 comments  ·  New Idea  ·  Flag idea as inappropriate…  ·  Admin →
  2. User variables fallback / default values

    When using user variables, e.g. %recipient.name%, it would be useful to implement a fallback value for when that variable is not present. For example:

    Hello %recipient.name|Customer%

    So, for the above the output would be either:

    Hello Jane

    or, where the name is not set for the user

    Hello Customer

    2 votes
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  3. Ability to specify alternative tracking domain.

    If I have verified

    domain.com
    domain.co.uk
    domain.net

    I would like to be able to use domain.net as the tracking domain for messages sent via domain.com and domain.co.uk

    This helps resolve issues with SSL and also more domain control.

    2 votes
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  4. Option to delete support tickets

    It's so annoying to see solved tickets there since I always try to keep the layout as much clean as I can. Unecessary information showing.

    2 votes
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  5. Tag stored / existing messages

    Today is only possible to tag messages in the moment you send them, not being possible to tag existing messages and stored (inbound) messages.

    2 votes
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    1 comment  ·  New Idea  ·  Flag idea as inappropriate…  ·  Admin →
  6. Usaing utf8mb4 for sending emoji in subject

    Hello,
    We are trying to send emoji characters such as

    3 votes
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    1 comment  ·  New Idea  ·  Flag idea as inappropriate…  ·  Admin →
  7. I want to see the contents of mail log

    I want to see the contents of the email log, I find it convenient if viewing the contents of the email was sent
    Thanks you

    4 votes
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  8. Unsubscribe email based on tag

    For url based unsubscribes you can either do: all, mailing list, or tag. With email unsubscribes there is only an option for all. It would be nice to have mailing list and tag based unsubscribes (ex: %tag_unsubscribe_email% and %malling_list_unsubscribe_email%).

    2 votes
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    2 comments  ·  New Idea  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add tracking of email delete event (and a webhook)

    Some gateways can track when a customer deletes an email. This is an important indication of the recipient's attitude towards the email received, especially for marketing emails, but also for other types.

    2 votes
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  10. Forward mail to mailgun server for receiving Emails (instead via MX record)

    Hello mailgunners,
    wouldn't it be a nice possibility to receive inbound Emails via forwarding? We mostly cannot point to mailgun mailserver via MX record. But we could configure the Email addresses in question to be forwarded to some-cryptic-mailbox-name-dedicated-to-our-domain@inbound-or-whatever.mailgun.org.
    Greetings from Germany,
    Tobias Jamin

    2 votes
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  11. Disablement process needs to be improved

    The account disable process as currently defined is somewhat user-hostile. There are a couple small items that would make the actual experience less disruptive and easier for everyone to resolve. First and foremost, disabling the logs page on the impacted domain seems to be counter productive. I was hoping to be able to investigate for malicious behavior via those logs. Disabling the page means that I had to waste the time of the support staff to help root cause the problem (thanks again Raquel!). Secondly, the quick-pass onboarding process doesn't call out that inbound messages can impact the operation of…

    3 votes
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  12. Expand the stripped-text feature to other languages, e.g. german

    I'm happy to help and I'm glad you open sourced this library, but please let pull requests in and ship it to production :)

    https://github.com/mailgun/talon/pull/23

    6 votes
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  13. Notify account holder when reaching max routes limit

    The maximum limit for routes is 5,000. Currently Mailgun does not notify you when you're close to the limit. This is especially risky if you create lots of routes programmatically via the Routes API.

    4 votes
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  14. Add segmenting options to the list sending API to make it easier to send to a portion of the list

    Add some options to segment list sending, or create temporary lists based on number of list members.

    4 votes
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  15. Do not send duplicate email to same recipient in different list

    Recipient in different list would receive only one copy of message, this is a basic ESP feature that everyone supports. But currently if a address is on more than one list than recipient will receive messages that are sent to each list, the only way to avoid this is to remove the email from other list.

    Please add a workaround for this basic ESP feature.

    5 votes
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  16. Add total hourly, daily tracking for email sends

    Add the ability to track email sends (hourly) in the dashboard so they can be compared directly against opens. This would greatly improve the ability to assess best send times that garner the highest open/click rates for recipients by drilling down into open rate by the hour the email was sent.

    3 votes
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  17. Provide a "Spam Probability" API

    There should be an endpoint where you can submit the MIME of a message and get a spam probability score to determine deliverability.

    4 votes
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