Feature Requests

If you’ve got a feature request, you’ve come to the right place! Please relay your request request here, along with any additional details you think might be helpful.

This is not the spot for feedback on current features, only new plausible ideas will be considered. Please be courteous of others and upvote if you believe strongly enough in an idea!

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  1. Flex plan needs some way to use inbound routes feature

    With the introduction of the the Flex plan and the elimination of the free plan the "Inbound Routing" feature is no longer available for the entry level plan.

    This broke a major use case for Mailgun as routes are an essential feature even for low mail volume accounts.

    $35 to acquire mail routing is just infeasible when you only use 200 e-mails per month.

    Mailgun needs to somehow allow Flex plan users to either have a pay-per-use for routing or make it available outright. Otherwise you are saying you do not really need these low volume customers.

    93 votes

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    43 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add PayPal payments

    Allow customers to pay via PayPal.

    83 votes

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    14 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  3. Billing: provide proper invoices

    Currently, mailgun only provides an overview on purchased items and its price. However, this does not meet requirements for financial authorities, for instance in Austria. A proper invoice must contain:
    - name and address of mailgun
    - VAT of mailgun
    - name and address of customer
    - VAT of customer (if total exceeds a limit)
    - explicitly account tax, or hint for reverse charge
    - sequential number of invoice

    17 votes

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    3 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all,

    Thanks for your patience here! Since moving to a new billing system at the beginning of this year, I think we’re well on our way to meet the majority of the listed requirements. Our invoices now include:

    • Full name and address of the supplier and customer (as long as customer address is specified in your account under account details – Billing Address)
    VAT number of the customer (as long as this is specified in your account under account details – VAT number)
    • A unique, sequential number

    I’ll need to work with the team on getting the Mailgun VAT number and tax/VAT info, as well as zero VAT support.

  4. Allow me to retry payments

    Please provide users with the ability to initiate a payment manually.

    15 votes

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    5 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  5. Different currency for payment (EURO/GBP)

    The payment option. Please add PayPal or more currency available. With my CC if i pay $1 USD because my CC is in GBP i will pay additonal tax of 15 GBP, so don t make sense for us to pay the invoice. So, add additional currency and payments methods. Thank you.

    11 votes

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    5 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  6. Billing - > VAT number

    Please provide a field for VAT number to be included into invoices.
    Thankn you

    7 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  7. UX bug - update Payment Method

    RE: Updating Payment Method

    Re: Address section
    Only 'Billing address (line 1)' is available

    This is weird.. it makes you feel like the form is incomplete and updating credit card wont work - which it didn't - took three attempts before my updated credit card would save.

    Suggest you do a UX run through.

    6 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  8. Prepaid plan that lets you add money from PayPal

    I do not have a credit card, so I would like to be able to add money to some prepaid balance on my Mailgun account. When going above the free amount of emails per month, it would take money from the prepaid balance until it is empty.

    I would prefer to pay with iDeal ( https://en.wikipedia.org/wiki/IDEAL ) or with PayPal.

    6 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  9. I want to be able to pay for one year at a time.

    Can I have a plan to pay for one year at a time?

    5 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  10. email invoice

    Is there anyway to get the Mailgun invoices sent via email? This would be helpful when paying the bill.

    4 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  11. Improvement for payment

    Should have a button to reprocess the failed payment after we update the payment method and then reactive the account. Now we need to create a ticket and wait :(

    4 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  12. Annual or yearly billing

    Can you change to yearly billing?

    3 votes

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    1 comment  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  13. Pay in advance and keep a balance

    It would be awesome to prepay into my account. For example be able to pay $20 and keep that balance to pay from. I would think that you would rather that over micropayments too.

    3 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  14. Minimum invoice amount

    I received an invoice of $1 and was surprised Mailgun makes a profit out of this after all costs of administration and support. A client of mine received an invoice of $0.80.

    Sure you can do better than this!

    I don't mind that you turned the Free plan into a Flex subscription. But the way you do it is a heavy workload of bookkeeping and administration.

    Other than that, I love the product.

    3 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  15. billing address and contact not updated

    I want to update my billing address and primary billing contact in the setting, I submitted the form and it has message replied that contact updated but
    it didnt update.

    3 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  16. Report of send emails by domain

    Hello,
    I'd like to suggest a feature request..
    I did not found a report that list to me the amount of emails that were send by domain. Every month I need to get that amount to charge my customers, it would be very helpful to us.
    Thanks!

    3 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  17. Primary Email Change

    My primary email is not receiving. I'd like to change it, but without confirming the one used to create the account, apparently it is impossible to change it.

    3 votes

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    2 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  18. Payment option

    I think you need a pay now option, because my card was having an issue and, after I fixed it, I was no able to quickly restablish my service

    3 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  19. billing email recipients

    Hi, how can I add another recipient to get the billing email?
    Thanks

    3 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  20. Error on flex plan pricing (website)

    There seems to be an error on the Flex Plan pricing details. When you click on Price details on https://app.mailgun.com/app/billing/plans, the pop-up window is confusing and incorrect.

    2 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
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