Resend email functionality available to support role or create a new low perm role with this function
Would be great to not have to provide someone admin/dev permissions just so they can resend emails. We have some emails that don't make it or get missed and it is helpful to have an agent that can resend emails to themselves on occasion and then forward it to the user to ensure they recieve it. If it was a new low permission set role or if you could enable a specific permission with a checkbox against a user's account "allow this user to resend emails" this would make it so we don't all have to have other excessive permissions and improve security
Liam Olorenshaw
shared this idea
Hello,
We recently removed the resend option for support users due to security concerns, as it posed a risk of misuse. We understand this change has impacted your workflow, and we’re working on an alternative that balances security with functionality. We’ll share updates as we make progress.
-
Stephen Danzey commented
Smashing the upvote on this. This was told to me as a "security enhancement" but actually does the opposite since we have to assign all support members as admins.
-
Zack Wilkinson
commented
Mailgun recently changed the Resend button to where it can only be used by Admins. This is unacceptable for us because we have support personnel who use the Resend button on an almost daily basis, and those support personnel should not have admin access. Can you please either restore the Resend button to the Support role or create a new non-admin role which has the Support role + the Resend button? Thanks in advance!
-
Zack Wilkinson
commented
Mailgun recently changed the Resend button to where it can only be used by Admins. This is unacceptable for us because we have support personnel who use the Resend button on an almost daily basis, and those support personnel should not have admin access. Can you please either restore the Resend button to the Support role or create a new non-admin role which has the Support role + the Resend button? Thanks in advance!