Skip to content

General Feedback

← Tell Us What You Think

What do you think of our email service? This is the spot for good, bad, or neutral feedback about our main product.
You can also leave feedback on specific features like Inbound Routing, Message Event Logs, or Email Analytics.
If you have feedback that you believe requires an immediate response, don’t post here. Submit a support ticket or email help@mailgun.com. Feel free to interact with other users if you agree, disagree, or found a solution to their feedback.

Please be courteous of others and upvote if you believe strongly enough in an idea!

What feedback do you have for our email service?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1 result found

  1. Resend email functionality available to support role or create a new low perm role with this function

    Would be great to not have to provide someone admin/dev permissions just so they can resend emails. We have some emails that don't make it or get missed and it is helpful to have an agent that can resend emails to themselves on occasion and then forward it to the user to ensure they recieve it. If it was a new low permission set role or if you could enable a specific permission with a checkbox against a user's account "allow this user to resend emails" this would make it so we don't all have to have other excessive permissions…

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    3 comments  ·  Security  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    planned  ·  AdminAbe Avila (Senior Product Manager, Mailgun) responded

    Hello,


    We recently removed the resend option for support users due to security concerns, as it posed a risk of misuse. We understand this change has impacted your workflow, and we’re working on an alternative that balances security with functionality. We’ll share updates as we make progress. 

  • Don't see your idea?

General Feedback

Categories

Feedback and Knowledge Base

(thinking…)