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Zack Wilkinson

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  1. Resend email functionality available to support role or create a new low perm role with this function

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    3 comments  ·  General Feedback » Security  ·  Admin →
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    planned  ·  AdminAbe Avila (Senior Product Manager, Mailgun) responded

    Hello,


    We recently removed the resend option for support users due to security concerns, as it posed a risk of misuse. We understand this change has impacted your workflow, and we’re working on an alternative that balances security with functionality. We’ll share updates as we make progress. 

    Zack Wilkinson supported this idea  · 
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    Zack Wilkinson commented  · 

    Mailgun recently changed the Resend button to where it can only be used by Admins. This is unacceptable for us because we have support personnel who use the Resend button on an almost daily basis, and those support personnel should not have admin access. Can you please either restore the Resend button to the Support role or create a new non-admin role which has the Support role + the Resend button? Thanks in advance!

    An error occurred while saving the comment
    Zack Wilkinson commented  · 

    Mailgun recently changed the Resend button to where it can only be used by Admins. This is unacceptable for us because we have support personnel who use the Resend button on an almost daily basis, and those support personnel should not have admin access. Can you please either restore the Resend button to the Support role or create a new non-admin role which has the Support role + the Resend button? Thanks in advance!

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