Can you please add the inbound routing feature to flex plan? Or make it available for some extra money?
For my usecase 35$ per month is a lot. I'm just forwarding several emails from my different domains to my gmail address.

The removal of routes has been a poorly communicated change. I have only just realised the feature was removed and i'm now forced to change provider, despite my old routes still working (which I now cannot change). The least you should have done for your loyal long-time customers would be to enable the feature for their flex accounts only. This would have made them accept the change in a positive way.

I don't mind paying a $5 for the service, but expecting people sending less than 2000 emails a month to pay $420 per year to get the feature is really poor. Mail gun was sold to me as developer friendly. You will be shooting yourselves in the foot here with developers voting with their feet and going elsewhere.

Hi guys, I want to thank u, many times you solved my problems with your tools, I am a developer and I am using Parse for some projects, Mailgun works great.
Today I talked with my client and I told them that the service of emails will cost, the agree but if it not will be expensive. I check the prices and the minimum is 35 USD, a lot for an App that only send less than 10 emails per day. If you could launch an economic package will be great.

We use Mailgun routes for our Discourse install for a volunteer organization I run, and it would be great to have a pay-as-you-go functionality, just like outbound emails.

Routes function is suddenly disappeared in the Flex plan. And it is not a good idea.

When we work with emails, mainly there are essential functions, sending email out and receiving emails from others.

Since 2016, I have been using Mailgun to manage the emails in my domain. All incoming emails go to my Gmail and outgoing emails are done via mailgun SMTP server. In some months ago, mailgun cancels the old plan and change my to Flex. It is still fine as I am happy with the mailgun service and the email traffic of my domain is very low (<50/month).
Recently, Routes are no longer available in Flex plan. We have to upgrade the plan to Foundation or above to use Routes.
Fortunately the old routes are still functioning. But I cannot add any emails under the domain anymore (as no routes to forward incoming emails of new address to my GMail).

I think cancelling the Routes function in mailgun is not a good idea. It is very niche to setup an email which can only sending but cannot receiving emails. Most email addresses must able to do both things.

If Flex plan cannot setup routes, the plan becomes useless to me. Foundation is obviously too expensive for a domain with less than 50 emails a month.
So it seems mailgun is forcing me to leave.

I suggest mailgun to add back custom Routes function into the Flex plan. They can charge this by the number of routes / number of emails forwarded. Flex plan is still useful to most in this case. If flex plan only allows people to setup send-only emails, it will be too niche for most people to use.

Thank you for your time.

Adding my frustration with the new pricing model, specifically regarding routes. I don't mind paying a small fee (pay as you go) for my low usage, a few personal emails, but I rely on routes to interface with my Gmail account, and will have to look for an alternative to Mailgun, to avoid the $35/month, which isn't feasible for my situation.

Please reintroduce routes with a pay-as-you-go or developer use plan. This significant change in plan features that has been poorly communicated gives us reason to look for alternative services.

We pay for a production account on higher volumes. Devs used to code against the flex account in isolation. You need a separated dev facility that doesn't price you out of the market.

I started using Mailgun as a hobbyist looking to send and receive emails from a few domains of mine. Over the course of roughly four years, I have sent and received fewer than 1,000 emails with this service, all for free. "Free" was the reason I started using Mailgun in the first place and why I am now considering to use it at my business.

Now, to be able to modify my mail receipt routes, I have to subscribe for $35/month? To enable functionality in which I am engaging as a hobbyist?

Cloudflare, Robinhood, Google, … these companies have pricing models that are free for low-use or casual customers and charge for enterprise and business use. That is how you hook developers and get them staying with your service: Let them use the system for free for low-impact activities, and when they need to scale up, have them pay.

Core parts of Mailgun — receiving and validations, in particular — are now unavailable to hobbyists. The price point is simply too high to justify for noncommercial use.

This price structure might be good for extracting more value from existing customers, but it's going to hinder the company from attracting new customers.

I don't like when you made Router for only foundation or higher. Currently I searching about new alternatives to mailgun. I want to pay as I go. Not 34 usd per month.

Charge $35 just for testing purposes? No way, we need some free routes . . . You still charging for sent emails, give us some routes on the flex plan please.

Completely disabling routes for flex users is a breaking change. I believe you should have let us know beforehand so we can plan our next steps.

We need a lower tiered pricing. $35 for one to two routes is just impossible.

Pay per use of advanced features such as routing and forwarding emails to URLs. This would help when building and testing applications before the client commits to paying for a Mailgun subscription. Alternatively, offer specific developer accounts with full functionality but limited to a sandbox.

I've been reading everywhere in the internet I can do use this service for free for a very small simple task. I have a very small webpage and only receive 3-4 Mails a year. I wanted to use this service for a free redirect. However it is not free. It always asks me to upgrade. I am very disappointed that I spent so much time investigating the service for nothing. I will not recommend it to anyone.

Glad to hear others feel the same way about how the flex plan needs routes. I'll also emphasize that while existing routes were left in tact, we can't see them, so that's not very helpful.

I see that routes has been moved from the pay as you go "flex" plan, perhaps existing routes from before this change should still be accessible to users to manage as they're still being delivered?
As it stands there's no way for me to edit existing routesin the new dashboard as they've not been grandfathered in.

Flex Plan should include a few routes to work with. It would be nice to set up at least one as a "catchall" ... but to pay $35 per month just for that feature is a bit extreme. Or even something like $1 per route as an add on?

Hi. I would really appreciate it if routes were available in the Flex plan or a similar plan--the new plan setup makes them unaffordable for low-volume users.

I've been using Mailgun almost exclusively for routing incoming messages from my personal domain to specific email addresses. I believe my typical usage is 4-5k incoming messages per month, with essentially 0 outgoing. With the recent change in plans, the pay-as-you-go Flex doesn't allow you to add routes or even edit existing routes. The new lowest plan with routing is > $400/year (w/50k emails) and obviously not directed towards low-volume users like me. I'd be perfectly happy to pay for my usage under the new Flex plan, but unfortunately that doesn't seem possible right now.

At some point soon I'll need to edit my routes, and I'm really hoping I don't need to migrate to a different service.

Many thanks!

It is bad that there is no free possibilty to receive mails anymore.
Up to February 2020 there was the concept plan to achieve this.