Flex plan needs some way to use inbound routes feature
With the introduction of the the Flex plan and the elimination of the free plan the "Inbound Routing" feature is no longer available for the entry level plan.
This broke a major use case for Mailgun as routes are an essential feature even for low mail volume accounts.
$35 to acquire mail routing is just infeasible when you only use 200 e-mails per month.
Mailgun needs to somehow allow Flex plan users to either have a pay-per-use for routing or make it available outright. Otherwise you are saying you do not really need these low volume customers.
Donovan
shared this idea
43 comments
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Narain kela
commented
It feel worst now, why you disabled route option for free user. Open this option now.
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JP Tauscher
commented
Hey Team,
A small plan for low budget people would make sense like the one, that I'm using at the moment. There is actually not so much anymore left, that's useful. I'd like to edit some basic routes but even this does not work anymore :(.
Would that be an option?
Best wishes
JP -
Christophe Moins
commented
Hi.
I've a little usage of incoming email parsing, but know I cannot manage anymore my existings routes because I'm on a flex plan.My routes still exist, but I can no longer change them. The support tells me that the only way to do this is to move to a higher plane. Out of the superior plane is much too expensive for my use.
It would be really interesting to be able to buy a simple option to manage incoming mails.
Or plan the flex plan to allow 1 or 2 routes for incoming mail. -
Harmath David
commented
Hello!
Your service is amazing, I only have one problem. I would like to use the routing service so I can redirect my custom emails to Gmail. I only receive 5-10 emails per month, it would be really great to have a pay-per-use option for routing. $35 is too much for me for 10 emails.
Thank you, all the best!
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Paul Taylor
commented
$35 per month for my simple routing requirements is crazy. I'll be looking elsewhere for a cheaper option unless you can figure out a better option (like Flex for sending).
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Muller Matthieu
commented
Just went back to my mailgun account to check and update some routing settings, and to my surprise the receiving option is being a huge $35/month subscription!
The old way of paying as you go was great, if this does not change I will have to go look for better alternative from small volume users like me :(
(Also was considering Mailgun for my future company but this is a no-no now)
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Miguel Bolivar
commented
allow routes (at least some of them) in the free plan
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Erik Schmitt
commented
I am developing a small app and like to send/receive my mail using my custom domain. I already set that up and it works well.
I am looking for a plan that allows me to send emails as well as to receive them.
The foundation plan includes 50k emails, which is way beyond my needs and too expensive.
I doubt that I will send over 2000 emails (signup, password reset etc.) or receive more than 200 emails in the beginning.
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Ryan Fogarty
commented
do you offer any flex plan for inbox routes? $35/month does not make sense for small sites only using a few hundred inbound messages a month. Would like to keep using mailgun but this does not really make sense.
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Yun Chang
commented
same thought, $35 per month is too much to use the inbound routes feature...pay per usage will be more reasonable otherwise will look for other alternatives..
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Zach Zach
commented
I send about 100 emails a month. No way am I paying $35 for routing. Legacy users should have been told about this change. It makes your Flex plan essentially worthless. Will be looking for an alternative.
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Anonymous
commented
[1] Yesterday, our president asked about routing from president@fremontkiwanis.org to HerName@gmail.com.
[2] I logged into the mailgun account to check routes. And I could not see them, but was faced with an Upgrade requirement.
[3] Our club's only use of the mailgun facility is routing. And our 'monthly traffic' is less than 500.
[4] Our current plan is 'flex.' It appears that mailgun is requiring an upgrade to 'foundation' at $35 per month. Our club can not afford that cost.
[5] Can our club be 'grandfathered' to allow 'routing?' -
Timbre Design
commented
I am a developer, for 4+ years I have provided my clients' accounts to your service for their projects. These are clients (around 200, rough estimate) that have gone on to your premium accounts and spend a good amount of money with your company. Which business wise is essentially free referrals for years.
Routes are pretty much a vital part of an email service. Lowering the amount of free emails is one thing, and I understand the motives there. However by removing this feature from your free product you are crippling your product and, thereby, your ability to get customers in the front door, so to speak. I think it is a mistake to remove routes entirely from your free plan.
I, for instance, am a long time customer of your business and advocate of your service. I would have hoped that you would seen the benefit in at least grandfathering in existing lower tier customers instead of leaving existing customers suddenly "holding the bag" of either paying $420.00 a year, migrating, or basically having a half-baked mail service is not a good move for customer loyalty. To note upon searching around I also found others that have expressed similar opinions and concerns around this move on SM channels, so I am not alone in this mind you.
Thank you for your consideration,
Derek -
Dmytro Milinevskyi
commented
With a new Flex plan it's not possible to control inbound routes. From my perspective $35 per month is too much for personal usage.
I think that you could charge, say up to $0.20 per complex route and up to $0.10 per simple route (like email matching). That would perfectly work for me! -
Dmytro Milinevskyi
commented
With a new Flex plan it's not possible to control inbound routes. From my perspective $35 per month is too much for personal usage.
I think that you could charge, say up to $0.20 per complex route and up to $0.10 per simple route (like email matching). That would perfectly work for me! -
lourenco
commented
I'd like to add my voice here too. I don't mind paying for the inbound routing feature, but $35 is way too much, given my low usage. Either add a cheaper plan (something like $5) or make it pay-as-you-go, like outbound emails.
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Anonymous
commented
Can you please add the inbound routing feature to flex plan? Or make it available for some extra money?
For my usecase 35$ per month is a lot. I'm just forwarding several emails from my different domains to my gmail address. -
Jonathan Dunn
commented
The removal of routes has been a poorly communicated change. I have only just realised the feature was removed and i'm now forced to change provider, despite my old routes still working (which I now cannot change). The least you should have done for your loyal long-time customers would be to enable the feature for their flex accounts only. This would have made them accept the change in a positive way.
I don't mind paying a $5 for the service, but expecting people sending less than 2000 emails a month to pay $420 per year to get the feature is really poor. Mail gun was sold to me as developer friendly. You will be shooting yourselves in the foot here with developers voting with their feet and going elsewhere.
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Hernan Mejia
commented
Hi guys, I want to thank u, many times you solved my problems with your tools, I am a developer and I am using Parse for some projects, Mailgun works great.
Today I talked with my client and I told them that the service of emails will cost, the agree but if it not will be expensive. I check the prices and the minimum is 35 USD, a lot for an App that only send less than 10 emails per day. If you could launch an economic package will be great. -
Jeff Byrnes
commented
We use Mailgun routes for our Discourse install for a volunteer organization I run, and it would be great to have a pay-as-you-go functionality, just like outbound emails.