Flex plan needs some way to use inbound routes feature
With the introduction of the the Flex plan and the elimination of the free plan the "Inbound Routing" feature is no longer available for the entry level plan.
This broke a major use case for Mailgun as routes are an essential feature even for low mail volume accounts.
$35 to acquire mail routing is just infeasible when you only use 200 e-mails per month.
Mailgun needs to somehow allow Flex plan users to either have a pay-per-use for routing or make it available outright. Otherwise you are saying you do not really need these low volume customers.
Can you please add the inbound routing feature to flex plan? Or make it available for some extra money?
For my usecase 35$ per month is a lot. I'm just forwarding several emails from my different domains to my gmail address.
Hernan Mejia commented
Hi guys, I want to thank u, many times you solved my problems with your tools, I am a developer and I am using Parse for some projects, Mailgun works great.
Today I talked with my client and I told them that the service of emails will cost, the agree but if it not will be expensive. I check the prices and the minimum is 35 USD, a lot for an App that only send less than 10 emails per day. If you could launch an economic package will be great.
Jeff Byrnes commented
We use Mailgun routes for our Discourse install for a volunteer organization I run, and it would be great to have a pay-as-you-go functionality, just like outbound emails.
Adding my frustration with the new pricing model, specifically regarding routes. I don't mind paying a small fee (pay as you go) for my low usage, a few personal emails, but I rely on routes to interface with my Gmail account, and will have to look for an alternative to Mailgun, to avoid the $35/month, which isn't feasible for my situation.
Please reintroduce routes with a pay-as-you-go or developer use plan. This significant change in plan features that has been poorly communicated gives us reason to look for alternative services.
We pay for a production account on higher volumes. Devs used to code against the flex account in isolation. You need a separated dev facility that doesn't price you out of the market.
Samir Mammadhasanov commented
I don't like when you made Router for only foundation or higher. Currently I searching about new alternatives to mailgun. I want to pay as I go. Not 34 usd per month.
Carlos Alvarez del Castillo Garcia commented
Charge $35 just for testing purposes? No way, we need some free routes . . . You still charging for sent emails, give us some routes on the flex plan please.
Completely disabling routes for flex users is a breaking change. I believe you should have let us know beforehand so we can plan our next steps.
We need a lower tiered pricing. $35 for one to two routes is just impossible.
Clive Verrall commented
Pay per use of advanced features such as routing and forwarding emails to URLs. This would help when building and testing applications before the client commits to paying for a Mailgun subscription. Alternatively, offer specific developer accounts with full functionality but limited to a sandbox.
Ueli Baumgartner commented
I've been reading everywhere in the internet I can do use this service for free for a very small simple task. I have a very small webpage and only receive 3-4 Mails a year. I wanted to use this service for a free redirect. However it is not free. It always asks me to upgrade. I am very disappointed that I spent so much time investigating the service for nothing. I will not recommend it to anyone.
Adam Leviton commented
Glad to hear others feel the same way about how the flex plan needs routes. I'll also emphasize that while existing routes were left in tact, we can't see them, so that's not very helpful.
Billy Fagan commented
I see that routes has been moved from the pay as you go "flex" plan, perhaps existing routes from before this change should still be accessible to users to manage as they're still being delivered?
As it stands there's no way for me to edit existing routesin the new dashboard as they've not been grandfathered in.
Adam Leviton commented
Flex Plan should include a few routes to work with. It would be nice to set up at least one as a "catchall" ... but to pay $35 per month just for that feature is a bit extreme. Or even something like $1 per route as an add on?
Jef Pearlman commented
Hi. I would really appreciate it if routes were available in the Flex plan or a similar plan--the new plan setup makes them unaffordable for low-volume users.
I've been using Mailgun almost exclusively for routing incoming messages from my personal domain to specific email addresses. I believe my typical usage is 4-5k incoming messages per month, with essentially 0 outgoing. With the recent change in plans, the pay-as-you-go Flex doesn't allow you to add routes or even edit existing routes. The new lowest plan with routing is > $400/year (w/50k emails) and obviously not directed towards low-volume users like me. I'd be perfectly happy to pay for my usage under the new Flex plan, but unfortunately that doesn't seem possible right now.
At some point soon I'll need to edit my routes, and I'm really hoping I don't need to migrate to a different service.
Marco Kilchhofer commented
It is bad that there is no free possibilty to receive mails anymore.
Up to February 2020 there was the concept plan to achieve this.
Emergent Coast commented
we lost the ability to update routes?
we have existing routes, but now it says "See Upgrade Options" and we can't access to see or update the routes.
Ryan Dombrowski commented
Wish there was a cheaper plan for using routes only that was competitive with email forwarding services.
Yarob Al-Taay commented
I have been using the mailgun free version for sometime and had much pleasure working with you guys.
Changing to paid subscription based on use is a fair move and I am willing to pay and totally accept that because you communicated that very well.
However, removing "routes" feature without a warning or notifying us, is a pretty bad customer service and very unprofessional move!
Now I can't edit past routes or add new ones! kind of stuck!! Very disappointed!