Flex plan needs some way to use inbound routes feature
With the introduction of the the Flex plan and the elimination of the free plan the "Inbound Routing" feature is no longer available for the entry level plan.
This broke a major use case for Mailgun as routes are an essential feature even for low mail volume accounts.
$35 to acquire mail routing is just infeasible when you only use 200 e-mails per month.
Mailgun needs to somehow allow Flex plan users to either have a pay-per-use for routing or make it available outright. Otherwise you are saying you do not really need these low volume customers.
Adam Leviton commented
Glad to hear others feel the same way about how the flex plan needs routes. I'll also emphasize that while existing routes were left in tact, we can't see them, so that's not very helpful.
Billy Fagan commented
I see that routes has been moved from the pay as you go "flex" plan, perhaps existing routes from before this change should still be accessible to users to manage as they're still being delivered?
As it stands there's no way for me to edit existing routesin the new dashboard as they've not been grandfathered in.
Adam Leviton commented
Flex Plan should include a few routes to work with. It would be nice to set up at least one as a "catchall" ... but to pay $35 per month just for that feature is a bit extreme. Or even something like $1 per route as an add on?
Jef Pearlman commented
Hi. I would really appreciate it if routes were available in the Flex plan or a similar plan--the new plan setup makes them unaffordable for low-volume users.
I've been using Mailgun almost exclusively for routing incoming messages from my personal domain to specific email addresses. I believe my typical usage is 4-5k incoming messages per month, with essentially 0 outgoing. With the recent change in plans, the pay-as-you-go Flex doesn't allow you to add routes or even edit existing routes. The new lowest plan with routing is > $400/year (w/50k emails) and obviously not directed towards low-volume users like me. I'd be perfectly happy to pay for my usage under the new Flex plan, but unfortunately that doesn't seem possible right now.
At some point soon I'll need to edit my routes, and I'm really hoping I don't need to migrate to a different service.
Marco Kilchhofer commented
It is bad that there is no free possibilty to receive mails anymore.
Up to February 2020 there was the concept plan to achieve this.
Emergent Coast commented
we lost the ability to update routes?
we have existing routes, but now it says "See Upgrade Options" and we can't access to see or update the routes.
Ryan Dombrowski commented
Wish there was a cheaper plan for using routes only that was competitive with email forwarding services.
Yarob Al-Taay commented
I have been using the mailgun free version for sometime and had much pleasure working with you guys.
Changing to paid subscription based on use is a fair move and I am willing to pay and totally accept that because you communicated that very well.
However, removing "routes" feature without a warning or notifying us, is a pretty bad customer service and very unprofessional move!
Now I can't edit past routes or add new ones! kind of stuck!! Very disappointed!
This is ****. I made routes before and cannot see them or edit them anymore! ridiculous
Flemming Hansen commented
Please don't remove routes from the Flex Plan! This is crucial functionality I'd happily pay 5 USD a moth for, but not 35 USD. Pleease!
Greg Farries commented
I'd like to voice my displeasure with the new pricing change on Mar 1. I can totally understand removing the FREE pricing tier, but not allowing routing on the Flex plan is really undesirable. I don't need all the features of the Foundation plan - the more routes I use, the more emails I send, the more money I'll end up paying you in the flex plan... My removing the routes, I likely won't grow how many emails I send, which means less money for Mailgun.
Mary Sewell commented
Please consider offering a lower tier pricing option for folks that use the routes feature of mailgun but do not need the other features. For example, those who use a route to forward their domain email to a gmail account, but still have a low volume of mail and do not need the other advance features.
An alternative suggestion would be to include 1 route with the Flex plan.