Flex plan needs some way to use inbound routes feature
With the introduction of the the Flex plan and the elimination of the free plan the "Inbound Routing" feature is no longer available for the entry level plan.
This broke a major use case for Mailgun as routes are an essential feature even for low mail volume accounts.
$35 to acquire mail routing is just infeasible when you only use 200 e-mails per month.
Mailgun needs to somehow allow Flex plan users to either have a pay-per-use for routing or make it available outright. Otherwise you are saying you do not really need these low volume customers.
Donovan
shared this idea
35 comments
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Harmath David
commented
Hello!
Your service is amazing, I only have one problem. I would like to use the routing service so I can redirect my custom emails to Gmail. I only receive 5-10 emails per month, it would be really great to have a pay-per-use option for routing. $35 is too much for me for 10 emails.
Thank you, all the best!
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Paul Taylor
commented
$35 per month for my simple routing requirements is crazy. I'll be looking elsewhere for a cheaper option unless you can figure out a better option (like Flex for sending).
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Ryan Fogarty
commented
do you offer any flex plan for inbox routes? $35/month does not make sense for small sites only using a few hundred inbound messages a month. Would like to keep using mailgun but this does not really make sense.
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Yun Chang
commented
same thought, $35 per month is too much to use the inbound routes feature...pay per usage will be more reasonable otherwise will look for other alternatives..
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Zach Zach
commented
I send about 100 emails a month. No way am I paying $35 for routing. Legacy users should have been told about this change. It makes your Flex plan essentially worthless. Will be looking for an alternative.
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Anonymous
commented
[1] Yesterday, our president asked about routing from president@fremontkiwanis.org to HerName@gmail.com.
[2] I logged into the mailgun account to check routes. And I could not see them, but was faced with an Upgrade requirement.
[3] Our club's only use of the mailgun facility is routing. And our 'monthly traffic' is less than 500.
[4] Our current plan is 'flex.' It appears that mailgun is requiring an upgrade to 'foundation' at $35 per month. Our club can not afford that cost.
[5] Can our club be 'grandfathered' to allow 'routing?' -
Dmytro Milinevskyi
commented
With a new Flex plan it's not possible to control inbound routes. From my perspective $35 per month is too much for personal usage.
I think that you could charge, say up to $0.20 per complex route and up to $0.10 per simple route (like email matching). That would perfectly work for me! -
Dmytro Milinevskyi
commented
With a new Flex plan it's not possible to control inbound routes. From my perspective $35 per month is too much for personal usage.
I think that you could charge, say up to $0.20 per complex route and up to $0.10 per simple route (like email matching). That would perfectly work for me! -
lourenco
commented
I'd like to add my voice here too. I don't mind paying for the inbound routing feature, but $35 is way too much, given my low usage. Either add a cheaper plan (something like $5) or make it pay-as-you-go, like outbound emails.
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Anonymous
commented
Can you please add the inbound routing feature to flex plan? Or make it available for some extra money?
For my usecase 35$ per month is a lot. I'm just forwarding several emails from my different domains to my gmail address. -
Jonathan Dunn
commented
The removal of routes has been a poorly communicated change. I have only just realised the feature was removed and i'm now forced to change provider, despite my old routes still working (which I now cannot change). The least you should have done for your loyal long-time customers would be to enable the feature for their flex accounts only. This would have made them accept the change in a positive way.
I don't mind paying a $5 for the service, but expecting people sending less than 2000 emails a month to pay $420 per year to get the feature is really poor. Mail gun was sold to me as developer friendly. You will be shooting yourselves in the foot here with developers voting with their feet and going elsewhere.
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Hernan Mejia
commented
Hi guys, I want to thank u, many times you solved my problems with your tools, I am a developer and I am using Parse for some projects, Mailgun works great.
Today I talked with my client and I told them that the service of emails will cost, the agree but if it not will be expensive. I check the prices and the minimum is 35 USD, a lot for an App that only send less than 10 emails per day. If you could launch an economic package will be great. -
Jeff Byrnes
commented
We use Mailgun routes for our Discourse install for a volunteer organization I run, and it would be great to have a pay-as-you-go functionality, just like outbound emails.
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SolonLi
commented
Routes function is suddenly disappeared in the Flex plan. And it is not a good idea.
When we work with emails, mainly there are essential functions, sending email out and receiving emails from others.
Since 2016, I have been using Mailgun to manage the emails in my domain. All incoming emails go to my Gmail and outgoing emails are done via mailgun SMTP server. In some months ago, mailgun cancels the old plan and change my to Flex. It is still fine as I am happy with the mailgun service and the email traffic of my domain is very low (<50/month).
Recently, Routes are no longer available in Flex plan. We have to upgrade the plan to Foundation or above to use Routes.
Fortunately the old routes are still functioning. But I cannot add any emails under the domain anymore (as no routes to forward incoming emails of new address to my GMail).I think cancelling the Routes function in mailgun is not a good idea. It is very niche to setup an email which can only sending but cannot receiving emails. Most email addresses must able to do both things.
If Flex plan cannot setup routes, the plan becomes useless to me. Foundation is obviously too expensive for a domain with less than 50 emails a month.
So it seems mailgun is forcing me to leave.I suggest mailgun to add back custom Routes function into the Flex plan. They can charge this by the number of routes / number of emails forwarded. Flex plan is still useful to most in this case. If flex plan only allows people to setup send-only emails, it will be too niche for most people to use.
Thank you for your time.
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Dave
commented
Adding my frustration with the new pricing model, specifically regarding routes. I don't mind paying a small fee (pay as you go) for my low usage, a few personal emails, but I rely on routes to interface with my Gmail account, and will have to look for an alternative to Mailgun, to avoid the $35/month, which isn't feasible for my situation.
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Jeff
commented
Please reintroduce routes with a pay-as-you-go or developer use plan. This significant change in plan features that has been poorly communicated gives us reason to look for alternative services.
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Karl
commented
We pay for a production account on higher volumes. Devs used to code against the flex account in isolation. You need a separated dev facility that doesn't price you out of the market.
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Samir Mammadhasanov
commented
I don't like when you made Router for only foundation or higher. Currently I searching about new alternatives to mailgun. I want to pay as I go. Not 34 usd per month.
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Carlos Alvarez del Castillo Garcia
commented
Charge $35 just for testing purposes? No way, we need some free routes . . . You still charging for sent emails, give us some routes on the flex plan please.
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Nick
commented
Completely disabling routes for flex users is a breaking change. I believe you should have let us know beforehand so we can plan our next steps.