Feature Requests

If you’ve got a feature request, you’ve come to the right place! Please relay your request request here, along with any additional details you think might be helpful.

This is not the spot for feedback on current features, only new plausible ideas will be considered. Please be courteous of others and upvote if you believe strongly enough in an idea!

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  1. I want to be able to pay for one year at a time.

    Can I have a plan to pay for one year at a time?

    2 votes
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  2. Primary Email Change

    My primary email is not receiving. I'd like to change it, but without confirming the one used to create the account, apparently it is impossible to change it.

    2 votes
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    1 comment  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  3. Inform users of limits so they can plan effectively

    Give new users clear indications of how the limiting works, moved to mailgun for transactional business system and got limited without warning, lost business critical email system because of poor Mailgun support

    1 vote
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  4. invoice

    Each month the system emails me an invoice. We prepay for our service, and I would like to see what my remaining account balance is in the email so that I do not have to login and navigate the Mailgun web site to get it.

    1 vote
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  5. Last Invoice Reporting

    Is there a way to view total messages sent by domain for a specific time period (last invoice would be most helpful, but custom date ranges are fine, too). I can go domain-by-domain and gather this information, but cannot find a report/tool that gives this to me in one look.

    The Sending>Domains lists the current month's data only.

    1 vote
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  6. Prepaid plan that lets you add money from PayPal

    I do not have a credit card, so I would like to be able to add money to some prepaid balance on my Mailgun account. When going above the free amount of emails per month, it would take money from the prepaid balance until it is empty.

    I would prefer to pay with iDeal ( https://en.wikipedia.org/wiki/IDEAL ) or with PayPal.

    3 votes
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  7. Was credit card accepted or not?

    Fix billing credit card page. The fact it is waiting for a zip code is far from obvious. Then, once past that tripping point and a new card is submitted, the page doesn't show the new card number. So was it accepted or not?

    1 vote
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  8. Billing limit per month

    We want to place a billing limit per month. Don't see that option

    1 vote
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  9. Payment option

    I think you need a pay now option, because my card was having an issue and, after I fixed it, I was no able to quickly restablish my service

    2 votes
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  10. Improvement for payment

    Should have a button to reprocess the failed payment after we update the payment method and then reactive the account. Now we need to create a ticket and wait :(

    1 vote
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  11. Feature to enable/disable stop sending email when limit is reached

    Feature to enable/disable stop sending email when limit is reached, so that our card not get charged accidentally.

    1 vote
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  12. Daily quotas instead of monthly.

    Hi is there a way to change the monthly limit to daily limit of 200 / day.

    Like it was before in your previous iteration.

    I ran into software glitch, and that exhausted my monthly quota. If wouldn't have been if it was daily.

    I am using your service for non profit organization, but I am not really a paying customer.

    But some advice would help.

    Thanks

    2 votes
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  13. billing email recipients

    Hi, how can I add another recipient to get the billing email?
    Thanks

    2 votes
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  14. Upgrade process

    Two ideas:
    1. It would be useful to be able to see some totals for a longer period to enable me to gauge when I need to upgrade.
    2. A plan with, say, 50,000 at around $40 would be an easier first step away from free.

    1 vote
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  15. Discounted prices for educational institution

    Our educational institution wants to know if they have special prices for colleges and universities.
    we are interested in the Production Plan 100k Plan
    $ 79.00 / m.
    We appreciate your help.

    1 vote
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  16. Please allow for a CSV of email validations to be downloaded

    We have the need to validate the requests being sent to Mailgun, so it would be really helpful to download a CSV of the email validations for the month to match with our internal numbers for billing tie out and accountability.

    2 votes
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add PayPal payments

    Allow customers to pay via PayPal.

    64 votes
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    7 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  18. Billing: provide proper invoices

    Currently, mailgun only provides an overview on purchased items and its price. However, this does not meet requirements for financial authorities, for instance in Austria. A proper invoice must contain:
    - name and address of mailgun
    - VAT of mailgun
    - name and address of customer
    - VAT of customer (if total exceeds a limit)
    - explicitly account tax, or hint for reverse charge
    - sequential number of invoice

    16 votes
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    3 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all,

    Thanks for your patience here! Since moving to a new billing system at the beginning of this year, I think we’re well on our way to meet the majority of the listed requirements. Our invoices now include:

    • Full name and address of the supplier and customer (as long as customer address is specified in your account under account details – Billing Address)
    VAT number of the customer (as long as this is specified in your account under account details – VAT number)
    • A unique, sequential number

    I’ll need to work with the team on getting the Mailgun VAT number and tax/VAT info, as well as zero VAT support.

  19. Billing - > VAT number

    Please provide a field for VAT number to be included into invoices.
    Thankn you

    7 votes
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
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