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1. Alert and Notify based on Sending Metrics and Usage

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   14 comments  ·  Feature Requests » New Idea  ·  Delete…  ·  Admin →
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   started  ·  AdminTravis Walton (Product Manager, Mailgun) responded

   Hello,

   
   

   As we work through ideation on an alerts feature for Mailgun, I wanted to gauge opinion on the configuration of notification channels. If out of the box, Mailgun allows for configuration of notification channels to include emails addresses, webhooks, and Slack integration where in the flow does it make most sense where the channels are defined.

   
   

   Our position is that the pattern for notification channels is created on the account level. Such that any all alerts created would use the notification channels previously defined. This would be foundational to a future state is which users could have greater control on how Mailgun communicates emergent issues (e.g. some users would like to receive domain disablement or similar notification posted to webhook rather than email).

   
   

   So, for "alert and notify based on sending metrics and usage" is there any reason Mailgun needs to have notification channels defined on a per alert basis or would an account-level, general notification preference work here?

   
   

   Thank you for your time

   
   

   Travis 

   Hello,

   
   

   As we work through ideation on an alerts feature for Mailgun, I wanted to gauge opinion on the configuration of notification channels. If out of the box, Mailgun allows for configuration of notification channels to include emails addresses, webhooks, and Slack integration where in the flow does it make most sense where the channels are defined.

   
   

   Our position is that the pattern for notification channels is created on the account level. Such that any all alerts created would use the notification channels previously defined. This would be foundational to a future state is which users could have greater control on how Mailgun communicates emergent issues (e.g. some users would like to receive domain disablement or similar notification posted to webhook rather than email).

   
   

   So, for "alert and notify based on sending metrics and usage" is there any reason Mailgun needs to have notification channels defined on a per alert… more

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   Bradly Adams commented  ·  Apr 12, 2023  ·  Delete…

   Email Notifications when send threshold is met. (i.e. send an email when > 5000 emails are sent in 1 day). Every once in a while we have a bad actor that uses our system to try to send out spam emails in bulk. This causes the sent emails for that day to spike way above normal. Would be nice to have alerts for when this happens so I can investigate right away, rather than just see it happened in the past the next time I log in to Mailgun, which isn't often.

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   Bradly Adams supported this idea  ·  Apr 12, 2023