Frederike Moodie
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35 votes
Hello,
As we work through ideation on an alerts feature for Mailgun, I wanted to gauge opinion on the configuration of notification channels. If out of the box, Mailgun allows for configuration of notification channels to include emails addresses, webhooks, and Slack integration where in the flow does it make most sense where the channels are defined.
Our position is that the pattern for notification channels is created on the account level. Such that any all alerts created would use the notification channels previously defined. This would be foundational to a future state is which users could have greater control on how Mailgun communicates emergent issues (e.g. some users would like to receive domain disablement or similar notification posted to webhook rather than email).
So, for "alert and notify based on sending metrics and usage" is there any reason Mailgun needs to have notification channels defined on a per alert…
An error occurred while saving the comment Frederike Moodie
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I use Mailgun on many websites to deliver contact form messages, and sometimes the contact forms are submitted by a spammer and get marked as junk (by my clients who receive these messages from their websites). Their email address is then added to the "complaints" list and they subsequently do not receive any further emails from their website, missing out on sales and enquiries.
Can we please get a notification so that we know when an email address has been added to the Complaints list? I can't login every day and check all domains individually just in case. This is not scaleable, at the moment I am using this solution for about 15 websites but would like to do it on about 100, but I just can't do it if we don't have this feature.
I also tried to set something up through Zapier so that I can get a notification, but it appears that I would have to do this separately for EACH domain, which is not practical.