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1. Alert and Notify based on Sending Metrics and Usage

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   14 comments  ·  Feature Requests » New Idea  ·  Delete…  ·  Admin →
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   started  ·  AdminTravis Walton (Product Manager, Mailgun) responded

   Hello,

   
   

   As we work through ideation on an alerts feature for Mailgun, I wanted to gauge opinion on the configuration of notification channels. If out of the box, Mailgun allows for configuration of notification channels to include emails addresses, webhooks, and Slack integration where in the flow does it make most sense where the channels are defined.

   
   

   Our position is that the pattern for notification channels is created on the account level. Such that any all alerts created would use the notification channels previously defined. This would be foundational to a future state is which users could have greater control on how Mailgun communicates emergent issues (e.g. some users would like to receive domain disablement or similar notification posted to webhook rather than email).

   
   

   So, for "alert and notify based on sending metrics and usage" is there any reason Mailgun needs to have notification channels defined on a per alert basis or would an account-level, general notification preference work here?

   
   

   Thank you for your time

   
   

   Travis 

   Hello,

   
   

   As we work through ideation on an alerts feature for Mailgun, I wanted to gauge opinion on the configuration of notification channels. If out of the box, Mailgun allows for configuration of notification channels to include emails addresses, webhooks, and Slack integration where in the flow does it make most sense where the channels are defined.

   
   

   Our position is that the pattern for notification channels is created on the account level. Such that any all alerts created would use the notification channels previously defined. This would be foundational to a future state is which users could have greater control on how Mailgun communicates emergent issues (e.g. some users would like to receive domain disablement or similar notification posted to webhook rather than email).

   
   

   So, for "alert and notify based on sending metrics and usage" is there any reason Mailgun needs to have notification channels defined on a per alert… more

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   Polina commented  ·  Sep 14, 2021  ·  Delete…

   Hello,
   is there a chance we can get notifications when the number of emails sent is dropping or increasing? Some alerts like "emails sent dropped by 50% this week". This would help us to send unfortunate issues with the integration when we send something x10 times instead of one, or when we don't send it for 1 week. Both are real things happened to us over the last months :)

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   Polina supported this idea  ·  Sep 14, 2021