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1. Alert and Notify based on Sending Metrics and Usage

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   14 comments  ·  Feature Requests » New Idea  ·  Delete…  ·  Admin →
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   started  ·  AdminTravis Walton (Product Manager, Mailgun) responded

   Hello,

   
   

   As we work through ideation on an alerts feature for Mailgun, I wanted to gauge opinion on the configuration of notification channels. If out of the box, Mailgun allows for configuration of notification channels to include emails addresses, webhooks, and Slack integration where in the flow does it make most sense where the channels are defined.

   
   

   Our position is that the pattern for notification channels is created on the account level. Such that any all alerts created would use the notification channels previously defined. This would be foundational to a future state is which users could have greater control on how Mailgun communicates emergent issues (e.g. some users would like to receive domain disablement or similar notification posted to webhook rather than email).

   
   

   So, for "alert and notify based on sending metrics and usage" is there any reason Mailgun needs to have notification channels defined on a per alert basis or would an account-level, general notification preference work here?

   
   

   Thank you for your time

   
   

   Travis 

   Hello,

   
   

   As we work through ideation on an alerts feature for Mailgun, I wanted to gauge opinion on the configuration of notification channels. If out of the box, Mailgun allows for configuration of notification channels to include emails addresses, webhooks, and Slack integration where in the flow does it make most sense where the channels are defined.

   
   

   Our position is that the pattern for notification channels is created on the account level. Such that any all alerts created would use the notification channels previously defined. This would be foundational to a future state is which users could have greater control on how Mailgun communicates emergent issues (e.g. some users would like to receive domain disablement or similar notification posted to webhook rather than email).

   
   

   So, for "alert and notify based on sending metrics and usage" is there any reason Mailgun needs to have notification channels defined on a per alert… more

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   Ali Chakeri commented  ·  Jan 21, 2021  ·  Delete…

   The email delivery is really important for us and many online shops... If we would have a notification to know that an email is rejected or not delivered to the customer, it would be great and time and money saving.

   A browser or an app push notification would be great to report if the email is sent or not.

   Thank you

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   Ali Chakeri supported this idea  ·  Jan 21, 2021