I understand that Mailgun should have premium plans and that those plans should have premium services. However, I believe when it comes to getting Mailgun to work for the first time, chat and phone services should be available. After the Mailgun is being used, because it works, then those premium services should no longer be available. I just don't think clients should have issues trying to setup their CNAME, TEXT, MX, etc. and then have no recourse to help them use the actual product. Mailgun should encourage the setup, not discourage it.

Your instructions had me create 2 DNS records: TXT and CNAME. It would not work until I added a 3rd: had to have an "A" record for the "mg" subdomain. Cost me several hours of testing and log reading to figure that out.

Many recipients failed to receive my email and no issues were reported. Lack the experience or subject matter expertise to track-down the issue(s).

Otherwise, it's quite hard to test own integration with Mailgun API when you develop a solution for a big number of clients who are required to use EU region.

Along with delete domain at bottom of domain page, add a pause/disable domain, so all mail for all credentials can be paused if problem occurs + resumed when problem is cleared.

Please add support for International Domain Names.

Allow adding address such as the following to suppress lists so that known bad domains can be preemptively blocked.

test@baddomain.com
@extrabaddomain.com

As a marketing tool we're sending email on behalf of numerous clients and their domains. Some of those clients are either using Mailgun directly or through another marketing service.

This causes problems when they attempt to validate their DKIM and SPF records, as we can't add their domain to our account.

Adding a sub-domain instead is a work-around at best and transferring the domain to our account is impossible most times, so being able to share domains across Mailgun accounts would fix this nicely.

Would like the option to search all bounces by domain name. We have had issues with a couple of our member firms where most emails in their companies bounced back and they have whitelisted us, but we have to remove them from the bounce list to be able to resend the emails when this happens. We have to individually search by each email address with the way it is currently setup and would rather search for everyone on that domain.

Dear Mailgun,

Firstly, I'm all for protecting IP reputation and clean mailing lists. However, we accidentally uploaded our whole list today, not the filtered one based on use of Bounce/Unsubscribe APIs. We quickly hit a bounce limit, especially as the older records are a lot dirtier.

We completely understand a block of the domain and the halt of the distribution and any further messages, but blocking clickable links in successfully received messages is really embarrassing, particularly on behalf of a client. Ironically, recipients cannot unsubscribe either.

Keep up the good work :)

It is already possible to set a global account message limit which applies across all domains. However, it would be nice to get more control and be able to set a specific message limit for each individual domain.

It would be nice to see which domains are using X IP address. https://mailgun.com/app/domains

currently the bounce API only allows me to retrieve 1000 at a time, so the scripting I implemented on my end is error prone and can require multiple runs. It would also be nice to be able to search bounces by domain rather than by email.