General Feedback
What do you think of our email service? This is the spot for good, bad, or neutral feedback about our main product.
You can also leave feedback on specific features like Inbound Routing, Message Event Logs, or Email Analytics.
If you have feedback that you believe requires an immediate response, don’t post here. Submit a support ticket or email help@mailgun.com. Feel free to interact with other users if you agree, disagree, or found a solution to their feedback.
Please be courteous of others and upvote if you believe strongly enough in an idea!
7 results found
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Search in Account Security
Implement a way to search for users within the Account Security page, to make removing access or verifying access easier.
1 vote -
ticket
Would be nice and useful to be able to subscribe to a support ticket that was created by another user on the account.
Would also be nice to have a "General" category for suggestions here :)
2 votes -
Provide More Verbose Response When Attempting to use SAML SSO on non Scale Plans
If a plan was on Scale and used SAML SSO, then downgraded to a lower plan while SAML was enabled, attempting to log into Mailgun via SAML returns a 500 error. This can be confusing to customers who are not aware that SAML SSO is exclusive to Scale plan
1 vote -
2FA & MFA
On device App 2FA and MFA is problematic do to crashes and lose. Please provide a non-device dependent 2FA and MFA solution like SMS, voice call, and/or secure email options.
1 vote -
Easier to add additional member
I'm not sure how to add another user to my account at a glance - may want to make that easier to find, now I'm having to search for it
1 vote -
Please include password criteria when changing password
When you submit a password that isn't secure enough, it should mention that you need special characters, number, letters, etc. Also if it requires it to not contain words in the dictionary, please specify. I had to dig up an old Mailgun blog post after reaching out to support, and the password criteria they listed still didn't work. I found out by trial and error that random gibberish worked but something with a word in it did not. Since there was no listed criteria, all of this was a mystery to me
1 vote -
API Key Permissions/Restrictions to Reduce the Impact of a Leaked Key
Security Feature:
It should be possible to restrict the call types that your API key is able to make in order to reduce the impact of a leaked/breached key.
For example, if my API key is accidentally exposed, an attacker could then go on to exfiltrate data from my account.
If it were possible to lock down your API key so that it can only make certain call types, the impact of such a breach would be drastically reduced.
For example, I could lock down my key so that it is only permitted to add/send emails to a particular mailing…
6 votes
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