General Feedback

What do you think of our email service? This is the spot for good, bad, or neutral feedback about our main product.
You can also leave feedback on specific features like Inbound Routing, Message Event Logs, or Email Analytics.
If you have feedback that you believe requires an immediate response, don’t post here. Submit a support ticket or email help@mailgun.com. Feel free to interact with other users if you agree, disagree, or found a solution to their feedback.

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What feedback do you have for our email service?

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  1. Encryption for the feedback site

    http://feedback.mailgun.com should be encrypted. Before long, it will be painful, if even possible, to visit the site with most browsers. Encryption can be added for free with Let's Encrypt. https://letsencrypt.org/
    We have credentials crossing the Internet in plain text until this is done. Unfortunately, some people use the same passwords on multiple sites.
    Kind regards,
    Ted

    1 vote
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      0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
    • Give ability to create sandbox for EU region

      Otherwise, it's quite hard to test own integration with Mailgun API when you develop a solution for a big number of clients who are required to use EU region.

      2 votes
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        0 comments  ·  Domains  ·  Flag idea as inappropriate…  ·  Admin →
      • Revert recent change regarding 400 Bad Request on non-working email addresses

        Mailgun provides an excellent service. However, a recent change was made to the API: 400 Bad Request is returned if the address is not valid.

        The validation is a deep check that is not commonly performed (in my experience), including checking the domain for a MX record and effective TLD names (using https://publicsuffix.org/list/effective_tld_names.dat).

        The issue with this is

        1) There are no clear distinction between an invalid API request and invalid content. E.g. you get a 400 bad request if a required parameter is missing and if the email address is invalid

        - Currently the documentation states: "Bad Request…

        11 votes
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          3 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
        • Support default callback webhooks for all domains in my account

          When I create a new sending domain, I need to configure the webhooks again. These are the same URLs for every domain, so it would be easier if I could set this for my account.

          3 votes
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            0 comments  ·  Webhooks  ·  Flag idea as inappropriate…  ·  Admin →
          • Add option to temporarily pause/disable domain, so it can be reactivated later

            Along with delete domain at bottom of domain page, add a pause/disable domain, so all mail for all credentials can be paused if problem occurs + resumed when problem is cleared.

            8 votes
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              1 comment  ·  Domains  ·  Flag idea as inappropriate…  ·  Admin →
              under review  ·  suzzell responded

              Hey there,

              Thanks for submitting and supporting this idea!

              Back in May 2018 we added a button to the admin panel to “Clear Domain Queue”. This button will clear all scheduled and undelivered messages. Although this specific idea requests pausing and unpausing domain sending, clearing your queue can be a potential workaround for any problem that occurs while sending.

              We’ve gone ahead and sent this feature improvement to our front-end team for review so they can determine if this is something that can be added to our roadmap in 2019 or later.

              Please look forward to an update and we appreciate your patience and understanding in advance.

              -The MG Team

            • Allow modifying the return-path of routed emails to allow better support of email auto responders.

              Right now if you receive an email that you are forwarding with a route to gmail, Mailgun sets the Return-Path header to a bounce email. This does not play nicely with vacation reponder systems (namely Gmail). Those systems respond to the Return-Path and the auto-response doesn't go to the intended recipient. I'd like the ability to override the modified Return-Path and set it to the from/reply-to email.

              4 votes
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                0 comments  ·  Routes  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow exportation of Logs to excel

                It will be great if one can list the following event type
                - Accepted
                - Delivered
                - Opened
                - Clicked
                - Unsubscribed
                - Stored
                - Rejected
                - Complained
                - Temporary Fail
                - Permanent Fail

                11 votes
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                  1 comment  ·  Logs  ·  Flag idea as inappropriate…  ·  Admin →
                • API Key Permissions/Restrictions to Reduce the Impact of a Leaked Key

                  Security Feature:

                  It should be possible to restrict the call types that your API key is able to make in order to reduce the impact of a leaked/breached key.

                  For example, if my API key is accidentally exposed, an attacker could then go on to exfiltrate data from my account.

                  If it were possible to lock down your API key so that it can only make certain call types, the impact of such a breach would be drastically reduced.

                  For example, I could lock down my key so that it is only permitted to add/send emails to a particular mailing…

                  3 votes
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                    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow the same domain across multiple accounts

                    As a marketing tool we're sending email on behalf of numerous clients and their domains. Some of those clients are either using Mailgun directly or through another marketing service.

                    This causes problems when they attempt to validate their DKIM and SPF records, as we can't add their domain to our account.

                    Adding a sub-domain instead is a work-around at best and transferring the domain to our account is impossible most times, so being able to share domains across Mailgun accounts would fix this nicely.

                    8 votes
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                      0 comments  ·  Domains  ·  Flag idea as inappropriate…  ·  Admin →
                    • Get stats by SMTP credentials

                      Hello,

                      I think it would be interesting (from a stats perspective) if you can provide another API endpoint to get the current stats by domain and credentials.

                      An example:

                      Imagine the domain.com has 3 SMTP login:
                      - postmaster@domain.com
                      - newsletter@domain.com
                      - autoresponse@domain.com

                      Now we can get stats from domain.com (so we can get the domain has sent 300 messages), but we don't know if we have sent these messages using the autoresponse@domain.com account or using newsletter@domain.com or any other account that we can create.

                      If you can consider this new feature I think will be nice from a Stats and…

                      20 votes
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                        0 comments  ·  SMTP  ·  Flag idea as inappropriate…  ·  Admin →
                      • Fix email tracking with SSL websites

                        Using email tracking with SSL website prevents user to perform the action with Google Chrome.
                        If you use SSL with HSTS, it triggers big warning in Chrome when the user click on the link http://cl.ly/image/0A373O2r3539

                        Email tracking in mailgun is performed by replacing links in email by a custom subdomain setup in the admin panel, ie email.domain.com which as to be configured as a CNAME for mailgun.org.

                        Chrome will try to access httpS://email.domain.com which will fail because the underlying server is mailgun.org and not domain.com's server.

                        Proposed Solution:
                        Instead of pointing email.domain.com => mailgun.org, configure your server for https://email.domain.com and…

                        133 votes
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                          21 comments  ·  Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                        • implement a test api key

                          In Mailgun you should be able to use a test api key to experiment with Mailgun's API. No mail should be sent, but webhooks should trigger normally and you should be able to generate synthetic bounces and complaints without impacting your reputation.

                          This also lets the developer to setup a development environment that is similar to the production environment without the risk of sending any mails by misstake.

                          31 votes
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                            3 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add bounce and complaint route actions

                            https://documentation.mailgun.com/api-routes.html#actions

                            It could be usefull for testing/debuging bounces or complaints.

                            13 votes
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                              3 comments  ·  Routes  ·  Flag idea as inappropriate…  ·  Admin →
                            • Prevent duplicate emails to same recipient

                              We had a bug on our end that sent the same message to the same recipient thousands of times—resulting in thousands of spam reports while we were oblivious until months later.

                              While there are things we could do on our end to improve quality control and ops, etc., it would be amazing if Mailgun could provide a duplicate detection feature. I'm imagining saving a hash of content for sent messages, and catching any time we repeat the content to any recipient. A repeat could be prevent, or an alert sent, or both.

                              17 votes
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                                2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                              • Email me when one of my domains falls out of verification

                                If something happens to my DNS records and the domain gets un-verified, I need to know about it. Because of the 300 daily messages allowed on unverified domains, I have time to fix the problem before being cut off completely, but only if I *KNOW* about it!

                                Maybe this isn't common, but it's happened to me more than once now. Sometimes it's an issue with my DNS provider. Sometimes an included SPF record changes, causing the "too many DNS lookups" error.

                                I get an email if you automatically verify one of my domains, so why not also one when you…

                                16 votes
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                                  5 comments  ·  Domains  ·  Flag idea as inappropriate…  ·  Admin →
                                • Give recipients the possibility to respond to the whole mailing list or privately to the sender only

                                  Clicking reply or reply-to-all in all email clients leads users to respond to the whole mailing list. It would be nice to give users the ability to send private responses to the sender of the message only (without force them to change manually the recipient address in their response message).

                                  This option is offerd by other similar platforms by giving the option to configure the mailing list and insert an automatic header template with a mailto:sender-email-address@senderdomain.ext together with other custom text as part of the message.

                                  Please VOTE, VOTE, VOTE. WE NEED YOU! :)

                                  40 votes
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                                    4 comments  ·  Mailing Lists  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Search Bounces by domain name

                                    Would like the option to search all bounces by domain name. We have had issues with a couple of our member firms where most emails in their companies bounced back and they have whitelisted us, but we have to remove them from the bounce list to be able to resend the emails when this happens. We have to individually search by each email address with the way it is currently setup and would rather search for everyone on that domain.

                                    19 votes
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                                      3 comments  ·  Domains  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Show API errors in MG logs

                                      An example would be seeing this response in your logs:

                                      {"message":"'to' parameter is not a valid address. please check documentation"}

                                      I think this is important when you send batch requests because then things aren't always as clear.

                                      2 votes
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                                        0 comments  ·  Logs  ·  Flag idea as inappropriate…  ·  Admin →
                                      • View the log file as a table I can copy to Excel

                                        I am missing the option to export a log-list from the Mailgun Control Panel.
                                        I suggest you create a table view that show this data, like an Excel table, showing columns like; email address, error code, error-message.

                                        10 votes
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                                          1 comment  ·  Logs  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Setup a Mailgun install without composer required.

                                          Being forced to install composer seems a bit unnecessary. I would love not needing the overhead of composer.

                                          7 votes
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                                            0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
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